HomeDecor AZReviews of homedecoraz.com

I ordered 7 boxes of tile and received 7 tiles!?? Called on Monday now Friday and still waiting for confirmation that the order was reshipped. Need to tile our bathroom and it takes forever to get orders from your company?

Back order until at least mid June! Not a happy customer.

I still have not received the merchandise I paid for nor have I received any notification that it has even been shipped yet.

I ordered some tile. Was told it was in stock & available for immediate shipment. A eeek later found out it was back ordered until April 30.

I have been looking for a particular tile for my kitchen backsplash which doesn't appear to be available anywhere, but I found it on HomeDecor. I ordered a sample just so that I could see it in person then planned to order the amount necessary for the project. I tried calling and was a recording to leave name, and other information which I did, but never received a call back. I went ahead and placed the order for a sample with a hefty shipping of $10 for one piece of tile. I did not receive an order confirmation just a statement on the order page that I would be notified when the order shipped. The order was placed on 2/23/2021 which my credit card was charged. I just noticed my credit card was credited on 3/2 for the same amount. I suppose I should presume that the order has been cancelled by HomeDecor without an explanation or reason for the cancellation. I do online business very frequent, but never encountered anything like this. Terrible customer service.

I ordered tile that was back ordered over two months. I finally cancelled that order and ordered something else that was "in-stock". They say orders process in 1-2 days. It has been a week and my order is still "processing". I am a trade professional and have called the Trade extension and the customer service extension...it's the same person who answers who can't seem to get me any answers. I said I would pay extra to have my tile expedited and sent overnight. She can't seem to do that either so here I sit with no tile. My contractor walked off the job! Needless to say I'm NOT happy with the service from HomedecorAZ!

I do not know what happens with my order, I need to know the status, if they do not have it, return my money, since January I have paid and I still have no response

Tried to communicate via both email and left a voicemail as to the status of the order and no response to either. When ordered it said 6-8 days. It’s been 7 and account still says in preparation. How lit does it take to prepare an order to ship??