HomebaaReviews of homebaa.com

Response from Homebaa· Aug 19, 2025

Dear Regina, We’re very sorry to read your review and regret the frustration you’ve described. However, after carefully checking our records, we were not able to locate an order under your name or details matching your description. To assist you properly, could you please contact our customer service team at [email protected] with your order number and details? Once we have this information, we’ll be more than happy to provide the assembly instructions and resolve any issues you’re experiencing. We take all feedback seriously and are committed to helping our verified customers enjoy their purchase. Warm regards, Homebaa Customer Support Team

Response from Homebaa· Aug 9, 2025

Dear Connie, We’re sorry to hear that you’re not satisfied with your experience so far. While we do not currently offer phone support, our customer service team responds promptly to every email to ensure customers receive the information and assistance they need. Your order is progressing within the normal delivery timeframe, and we’ve been providing you with updates along the way. To make sure you feel fully supported, we’ve now assigned a dedicated representative to personally oversee your order and keep you updated until it’s in your hands. At Homebaa, we take every piece of feedback seriously, using it to improve both our service and customer experience. Thank you for giving us the opportunity to address your concerns — we remain committed to earning your trust. Warm regards, Homebaa Customer Support Team

Response from Homebaa· Aug 6, 2025

Dear Marianne, We’re truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. Homebaa is a legitimate company committed to providing quality products and reliable customer service. All our products are brand new and carefully inspected before shipment, but occasionally parts may become loose or lost during transit. Our goal in asking for more details or photos is simply to make sure we fully understand the issue, so we can offer the best solution—whether that be sending replacement parts or arranging a return and refund. We regret if our communication felt overwhelming, and we want to make this right for you. Please contact us directly at [email protected] so we can promptly arrange the return or refund without further delay. Warm regards, Homebaa Customer Support Team

Response from Homebaa· Jul 15, 2025

Dear Sunny Mann, We're really sorry you had such a long wait for your order. Please kindly note that our shipping times vary depending on the method selected at checkout, and these options are always clearly displayed during the ordering process. We’d love to look into your specific order to check if there were any unusual delays. However, we’re unable to locate your order. If you could please contact our customer service team at [email protected] with your order number, we’ll be more than happy to assist you. We’re here to help and fully committed to making things right. Best regards, Homebaa Customer Support Team

Response from Homebaa· Jul 8, 2025

Thank you for sharing your feedback, Halle. I sincerely apologize for the frustrating experience you've had with your desk order. After looking into the concerns you raised, we’d like to offer some clarification. We want to assure you that there was never any intention to mislead. We strive to provide clear and detailed information both in the product listing and in our communications. Throughout the process, we have carefully listened to your concerns and made every effort to offer assistance and solutions tailored to your needs. As soon as we were contacted, we responded promptly—providing the requested assembly instructions and investigating the reported damage. In cases like this, we aim to provide a suitable solution, such as a replacement or other support, depending on the circumstances. We’re sorry if our communication came across as generic at any point, and we have now assigned a dedicated support specialist to ensure your concerns are addressed properly and thoroughly. Please rest assured that we never ignore our customers and certainly do not operate dishonestly. We're a small but growing business that values transparency and integrity, and we remain committed to resolving this matter in good faith. If you have any further questions or concerns, please feel free to contact us at [email protected]. We sincerely appreciate your patience and understanding. Update: We wanted to follow up and let you know that a full refund has been processed for your order. We’re genuinely sorry that your experience didn’t reflect the standards we strive for. Your feedback has been taken seriously and has helped us improve how we respond to unique situations. We remain committed to treating every customer with fairness, transparency, and care — and we truly appreciate the opportunity to make things right. Warm regards, Homebaa Customer Support Team

Response from Homebaa· Apr 22, 2025

Thank you for sharing your feedback, Kim. I sincerely apologize for the frustrating experience you've had with your light fixture order. There appears to have been a delay with your shipment that I'd like to explain. During our quality inspection process, we identified a minor imperfection with your light fixture. While this wouldn't have affected the functionality of the product, our quality control team decided to replace it with a new unit to ensure you receive a perfect item. This additional quality check and replacement process has unfortunately delayed the original shipping timeline. Regarding the payment descriptor showing as "SHENGHUI - WOMEN'S READY TO WEAR STORES," this is related to our payment processing partner and doesn't reflect the nature of our business. We're working to update this descriptor to avoid confusion for our customers. Our customer service team will be contacting you directly to address your concerns and provide an update on your order status. We take our customers' satisfaction very seriously and would like to resolve this situation to your satisfaction. Please contact us at [email protected] if you have any questions or concerns. We appreciate your patience and understanding. Best regards, Homebaa Customer Support Team

Response from Homebaa· Apr 21, 2025

Thank you for sharing your feedback, Savannah. I sincerely apologize for the frustrating experience you've had with your Minimalist White Rectangular Wood Bar Table order. After investigating your order status, I can see that your purchase was placed on March 11, 2025, and your package has been actively moving through our shipping process since then. It was unloaded on April 16th (just a few days ago) and is currently awaiting container pick-up, which typically takes 1-3 days before being handed over to UPS for final delivery. While we understand your concern about the delivery timeframe, the tracking information shows that your order is now in the final stages of transit and should be delivered to you soon. Our customer service team will contact you directly with the UPS tracking details so you can monitor the final delivery to your address. We value you as a customer and appreciate your patience. Please contact us at [email protected] if you have any questions or if you don't receive the tracking information shortly. Best regards, Homebaa Customer Service Team