Hit Promotional ProductsReviews of hitpromo.net

I am writing to formally express my strong dissatisfaction with Hit Promotional products and the communication regarding our recent production cycle. Critical project details were withheld from my team until the final day of production. Had we been made aware of this information earlier, these issues could have been easily resolved two days ago. Instead, the lack of timely updates has created unnecessary delays, and I am highly disappointed by the attempt to shift the blame for these internal communication failures onto us. I have been a distributor for 30 years and have rarely experienced such a complete breakdown in professional communication. In the past, when Teresa handled our account, the service was excellent and collaborative. Unfortunately, as your company has grown, the standard of care and attention to smaller, long-term partners has declined significantly. We expect a higher level of performance and accountability moving forward.

Their art team will completely mess up the file you send them. Then send you the smallest, crappiest proof. And if you don't catch THEIR mistake and proceed they will not help you at all after you receive a product you can't use because their art department is incompetent.

Their customer service is incredible. Our clients are always happy with the promotional products we order on behalf of them and this company is incredible! 5-star experience.