Hismith Official StoreReviews of hismith.com

Shocking experience. Paid for express delivery, shipped 1 week later so will not received as per schedule and will arrive over a week late! No communication. No support or help - only contact is in China. Have emails demanding money for shipping payment when I already paid for it. Completely outrageous and awful service. Spend a bit more and purchase somewhere reputable and reliable! I’ll be reporting this website elsewhere to ensure they’re held to account

Horrible Customer Service I was hesitant to spend $500 on a machine since there were no reviews on their website. Amazon had good reviews but it was much more expensive than buying direct from their website. I read their hassle free 14-day return policy and decided to buy. I second guessed myself, so I tried to cancel the order an hour after I ordered. No response, so I kept sending messages over and over. 7 days later they tell me they can’t cancel cause they just shipped it out, but I can return within 14 days if I’m unsatisfied. Im 99% sure that they saw my messages earlier and just decided to ignore them. Nothing I can do now, so might as well give the product a chance. When it arrives, it looked like a 3rd graders craft works. All the cuts in the machine were very uneven and there was glue leaking out from between the parts. Now I definitely want to return the product. I decide to give it a go before returning it, and the performance was not bad. The motor was very powerful, but it was very hard to adjust into the right positions. The adapter that held your toy also kept falling off, even when I tried to super glue it on. Overall, the machine would get 1 star. The motor would get 4 stars but because how bad all the other parts are, there’s no way this deserves 2 stars. Now here’s the worst part. I contact customer service 2 days after the product arrives and they tell me that their warehouses are overseas and it would cost more to return than the product is actually worth. Are you kidding me? $500 to return a 10lb box? There’s no way. Otherwise how do you make money by selling the product in the first place. If it costs $500 just to ship the product, how much money would they be losing. Obviously this was just a bunch of bs to prevent returns, even though they advertise 14 days hassle free returns on their website. I kept trying to tell them that it’s unreasonable, and that I can ship the product if they just give me an address, but they kept coming up with more bs like customs would cost $1000 and some other crap. Eventually they just ignored me and stopped responding. Well, lesson learned. Never buy anything from a website that isn’t very well known. Of course they are gonna say hassle free returns, excellent customer service, and whatever bs it takes to sell. Whatever happened to earning customers by making good products and providing excellent service. Nowadays it’s all just lies, false advertising, and scams. Whatever it takes to get money.