Outages
Outages - repeated outages up to 60 seconds at a time disrupting Teams calls. It’s embarrassing and annoying. And throughput frequently below 1 Gbps
By Marc C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Highline Fiber Internet provides fast, reliable fiber-optic internet designed to keep homes and businesses connected without compromise. We focus on delivering consistent high-speed performance, low latency, and dependable service you can count on every day.Our mission is to bridge the digital divide by bringing advanced fiber infrastructure to the communities we serve. We believe everyone deserves access to quality internet, whether for work, education, streaming, or staying connected with what matters most. Currently servicing customers in Michigan, Texas, Colorado, Georgia, Nebraska and Kansas.At Highline, customer experience comes first. From installation to ongoing support, our team is committed to clear communication, responsive service, and continuous improvement based on customer feedback.We’re proud to power stronger connections—online and in our communities. Visit www.highlinefast.com
Highline (highlinefast.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 36 reviews with 1 star · Clear filters
Outages - repeated outages up to 60 seconds at a time disrupting Teams calls. It’s embarrassing and annoying. And throughput frequently below 1 Gbps
By Marc C.
I have asked for a service men to go out to the house 3 times and still haven't had anyone go!
By Paul H.
Used to be great. Now service is spotty. It goes in and out on what seems like a regular basis. Reaching a customer supoort line takes way to long. Just very unhappy with this service.
By Cory & Whitney M.
Every other week it's down, and only get a 10th of what you pay for
By Dakota H.
we signed up for the 54 dollars a month package. Not bad service but the price went to 90 after like 2 months. price is a big thing and also no change up once we signed up.
By Don & Debora L.
Cada rato se pone lento o se queda algunas horas sin señal
By Jose
To much outage
By Jerry & Tammy M.
Install was botched had to have the crew back out to actually bury the fiber. Router placed in worst possible location in my house against my wishes. Coverage spotty at best, my Starlink was better.
By August W.
Response from Highline· Oct 7, 2026
We’re sorry to hear about your installation experience and the Wi-Fi coverage issues you’re experiencing. Having to bring the crew back to properly bury the fiber and having the router placed in a location you specifically asked to avoid is not the experience we want for our customers. We’d like the opportunity to help address the coverage concerns and improve your experience. We’ve escalated your feedback internally so our team can review the situation and follow up. Thank you for bringing this to our attention.