Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
348 reviews
HighlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Highline Fiber Internet provides fast, reliable fiber-optic internet designed to keep homes and businesses connected without compromise. We focus on delivering consistent high-speed performance, low latency, and dependable service you can count on every day.Our mission is to bridge the digital divide by bringing advanced fiber infrastructure to the communities we serve. We believe everyone deserves access to quality internet, whether for work, education, streaming, or staying connected with what matters most. Currently servicing customers in Michigan, Texas, Colorado, Georgia, Nebraska and Kansas.At Highline, customer experience comes first. From installation to ongoing support, our team is committed to clear communication, responsive service, and continuous improvement based on customer feedback.We’re proud to power stronger connections—online and in our communities. Visit www.highlinefast.com
Highline (highlinefast.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 215 reviews with 5 stars · Clear filters
The job got done and correct manner.
By Javier
Response from Highline· Oct 1, 2026
Thank you for your review! We’re glad the job was completed correctly and that you had a positive experience. We appreciate you choosing Highline!
EDIT: Service was installed on the confirmed Tuesday date, and the tech who came out to do the installation was great. We have had no issues with the service since the installation and have been pleased by the customer support from everyone we have talked to at Highline. Nearly 2 weeks ago I scheduled to have internet installed in a home I was purchasing. It was supposed to be installed Wednesday this week (now Friday). After no one showed up on Wednesday, I reached out to support to see what happened. I was told that since the request was for a home that already had an ongoing service, that my request was likely ignored as they assumed it was a mistake. Instead of reaching to me or the previous home owner, they just decided to ignore the request. That is insane to me. I was then promised that I would have an expedited installation today. After the window they provided me with passed and again no one showed up, I reached out to support. This time, I was told by the supervisor that the agent who told me it would be installed today didn't save the request correctly. I'm not entirely sure what that even means or how that is possible. I was then promised by the supervisor that it would be installed next Monday morning. A few hours after that call and I am told that it is now getting installed on Tuesday instead. I have dealt with several internet providers in the past and I have never experienced anywhere close to the same poor service that I have been given here. I will add that the people I have spoken to have been kind and apologetic, and I do appreciate that. However, as I work from home and a private internet connection is required for my job, I can't help but feel like I am being punished for mistakes being made that are out of my control.
By Tom
Response from Highline· Aug 24, 2026
We’re very sorry for the repeated scheduling issues and lack of follow-through you’ve experienced, Tom. We understand how frustrating this is, especially when you work from home and are depending on your installation to happen as promised. While we’re glad our team members have been kind and apologetic, we recognize that doesn’t make up for missed appointments and conflicting information. We’re escalating your experience internally so our team can review what happened and work to get this resolved. Thank you for your patience and for giving us the opportunity to make this right.
Easy to get service installed. The price is very reasonable. Have had hardly any issues with outages.
By Vivian T.
Response from Highline· Aug 4, 2026
Thank you for your review, Vivian! We’re glad the installation was easy and that you’re enjoying reliable service at a reasonable price. We appreciate you choosing Highline!
you have very good people working for you!
By David V.
Response from Highline· Jul 17, 2026
Thank you so much for your kind words, David! We're proud of our team, and it's wonderful to hear they made such a positive impression. We'll be sure to share your feedback with them—they'll truly appreciate the recognition. Thank you for choosing Highline!
Price was great and service.
By Melissa P.
Response from Highline· Jul 17, 2026
Thank you for your review, Melissa! We're thrilled to hear you're happy with both our pricing and the service you've received. We appreciate you choosing Highline and look forward to keeping you connected for years to come!
We had waited for so long (many years and many trials!) to be connected full time to high-speed internet that when High-line said "we have you scheduled", we were startled. We had tried several connections before them, but nothing worked during the tree-leaf season. Even the wind could affect our signal. Now we have fiber-optics through Highline, that are never influenced by line-of-sight! We have been connected for about eight months, and we feel that we have finally joined the rest of the world. Reliability is never in question! Thank you Highline, for being there for us.
By Cindy K.
Response from Highline· Jul 17, 2026
Thank you so much for sharing your story, Cindy! Knowing that Highline was able to bring you the reliable, high-speed internet you'd been waiting years for truly means a lot to us. We understand how frustrating it can be to rely on connections affected by weather or line of sight, and we're thrilled that our fiber network has provided the dependable service you deserve. Thank you for trusting Highline and welcoming us into your home. We're honored to keep you connected and appreciate you being part of the Highline family!
Our phones is so clear now. I can hear the other person so much better. Thank You
By Tana L.
Response from Highline· Jul 17, 2026
Thank you for your review, Tana! We're so glad to hear you're enjoying the improved call quality. Thank you for choosing Highline!
We haven't had any problems
By Dana K.
Response from Highline· Jul 17, 2026
Thank you for your review, Dana! We're so happy to hear your service has been trouble-free. Providing reliable, dependable internet is what we strive for every day, and we're grateful you chose Highline. Thank you for your support!
