HideReviews of hide.shop

My order took almost a month to deliver! Then, it was not what I ordered! 5 days more, before they responded to my messages and agreed to reship! Two more weeks...AGAIN, NOT WHAT I ORDERED! At this point, I am requesting a refund!

Absolutely HORRIBLE. Do NOT waste your money. I am very fair skinned and ordered the lightest one and it looked like brown paint on my skin. I contacted them to return and after mailing it back to them they told me they would not return unless I had my tracking number. I no longer did and so therefore I know they received it back but they will not refund me. Total scam. Avoid this company!!!!!

This is the worst company…. I ordered a shade that would fit me. They sent me the wrong shade. When I contacted them by email ( which is their only point of contact) they never respond. This company is a fraud and horrible I wish I could give them two zeros!!!!

Wish I could give them zero stars since I received zero products from them. I ordered over a month ago. Still no makeup. They claim it was lost in the mail and they would give me a 30% discount and resend. Never heard back from them. Now they won’t even respond to my emails. I feel like they stole $55 from me. Don’t GIVE them your money.

Sent me the wrong shades, couldn’t send them back. Stuck with product I cannot use. Worst service from a company ever. Never buy from again!!!!!

This is my second order my first order didn’t match and now I can’t even get a response from Hide as my second order is in limbo nor even trackable Just says on way to ups going on two weeks now and I had to pay double even tho their color match was WRONG

I had high hopes for this product but I would not purchase again based on the entire experience. I ordered the foundation in Porcelain after extensive research on reviews of the product and carefully determining what would be the best shade match for me. A week after ordering I still had not received any shipping confirmation, but instead received several automated emails along with a message from a rep saying they noticed I ordered the concealer (I did not) and asking if I’d like to also try a matching foundation. I responded saying I never even received a shipping confirmation or the product. I received no response. Several days later I received the actual product and was excited to give it a try. The bottle was aesthetically attractive however there’s no way of telling how much product is in the bottle. This is a definite con for me. I proceeded to give it a try with two pumps and immediately noticed the shade was nothing like what was shown online. It was a deep yellow / orange hue and almost immediately oxidized from there to a darker pigment. I decided to see how it would look blended onto my skin anyway and the shade of course was completely off. It honestly made me look like I had jaundice or altogether sickly. Two pumps was not enough for full coverage even though I have overall clear skin with minor / faded acne scarring in a couple areas and some discoloration under my eyes. For full coverage I needed about 5-6 pumps. The consistency of the foundation was very tacky and I found it did not set well at all. I used a very small touch up of my setting powder which honestly did not help how dewy and tacky my skin looked and felt. I think it only made the foundation look worse. Without setting powder, my face looked like it was slathered in oil. With that being said, I still wore the product at home for the day and the lasting power seemed great so I suppose that’s a plus. However when I went to wash my makeup sponge, the product literally would not come out of the sponge and ended up permanently staining it. Being that it is a new sponge and I wash after every use, this was concerning to say the least. Overall, I would not purchase this product again based on the mentioned quality issues and lack of customer service support. For the price, it’s a huge disappointment. The following day I went to a local drug store and purchased a bottle of foundation for a third of the price which exceeded my expectations.

I would like to know how this works for me, but… I was offered a 50% refund because they couldn’t answer my question about SPF content before my package arrived. I accepted it, because I guess it’s worth a try. I received my package. I received a concealer that is 17 shades away from the color I ordered. The foundation also looks nothing like what was represented on the website. I now have two products I can’t use. Customer service said they’d send me replacements, free of charge. I later received another email, saying that since I accepted the 50% refund, my products cannot be replaced, even though they made a mistake and sent me the wrong color. I was not even offered a return label to send these back, or to exchange them in order to get the right shades — I’m just SOL, I guess. And I’m out 50% of what I paid. Oh, and I’ve exchanged probably 20 emails with customer service at this point. It seemed too good to be true, and it was. What a mess. I wanted to try these products, and now I want my money back, my time spent on all these emails, and I’m still searching for decent makeup… ugh.