Slow shipping and no information…
Slow shipping and no information provided
By Rui Min N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
67 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Heypawsome is listed under Pet Stores.
Heypawsome (heypawsome.com) has 67 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 47 reviews with 1 star · Clear filters
Slow shipping and no information provided
By Rui Min N.
I would give no stars if possible as moneys taken and no product has arrived
By Concerned C.
Product has not arrived
By Ken
NEVER RECEIVED ORDER😡😡
By Stephanie C.
Fina6lly received. My order was for $39.00. Billed for $69.00. Suppose to apply 3 times a day , size of bottle will not last.
By Evelyn B.
I still don't have the product I ordered. You sent me a 30% off coupon towards next order within a few days but yet still haven't tried the product
By Laurie M.
bad company. y i have their phone number but they do not answer. i hope i have learned my lesson to never buy ANYTHING on Facebook. minefield of scammers
By DEBORAH
UPDATE: we received the refund through the bank. AVOID AT ALL COST // I ordered this product after seeing an ad on Instagram, with the tagline calling Apoquel “Apo-Kill.” It was a successful hook, but unfortunately, the service has been far from satisfactory. I have never received the product (I paid $67 including shipping), even though it has now been over a month since I placed the order. The courier simply left the parcel in the building lobby with no notification whatsoever — no email, no SMS, no delivery slip. I have never experienced a delivery service that fails to provide even the most basic updates about an order. Still, they haven't issued a refund, saying they're checking with the courier -which is not my business, I just want my money back for the product I never received. This level of service is completely unacceptable and has caused me significant frustration and inconvenience.
By AK