The Pill ClubReviews of heyfavor.com

While signing up, customer service seems great and very reachable. After they got their payment though, I have not been able to reach anyone. They give you a number to text, I have yet to actually receive a response from. Ever. I tried through email and was told there was a 3 day wait for a response, it’s been over a week. For a company that provides telehealth service, you would think they would a bit more accessible. I have a feeling that by the time I ever get through to customer service, I will have already just made it to my doctors office. The convenience is overshadowed by the very poor customer service.

Absolutely terrible customer service. You wait DAYS for a response and never get direct or clear answers. I missed one pill and it caused bleeding and I asked about when to start my next pack. They canceled my service and refuse to ship to me.

Just don’t use it. I loved it for a year or so since the pandemic started it was convenient and fun to get a cute little package each time, but then I switched over insurances and they pretty much canceled my subscription. I talked back and fourth over text for a while (which is their ONLY was of communication which is awful) and it made it very confusing because they kept asking me the same questions every time like I was chatting with multiple people… then I said you know what forget it this is awful and sent an email and they sort of got it together but then it started again with the confusing communication. Then I was on vacation and they kept texting me asking me to transfer my prescription from my pharmacy or my prescription will end?!! I didn’t have the information and I told them my situation, and so I never did give the information and they canceled it. I am VERY dissatisfied with the service here. Now I am without pills.

Would leave no stars if I could. I used the pill club for two years with absolutely no issue. I love pill club. I recommended it to everyone. Then, despite me making the company aware of this from the beginning, the decided to cancel my prescription because of a small heart murmur I had 20 years ago. They refuse to give any real kind of customer service and everything is automated message and now a broke college student with no doctor has no way to get birth control. Thanks pill club! It’s really obvious how much you care about your customers!

Just don’t use the Pill Club. If you’re like me, you’re being sucked in by the ease and convenience but it won’t be convenient or easy. They sucked me into the year’s supply. Why not? It’s cheaper and I won’t have to worry about it for a whole year. Well they happily took my $115 and the package shipped quickly. I got a text and tracking number. Seemed great. Well then the package was delayed. Okay. That happens. Luckily I always make sure to order BC early so I don’t run out. So I had a few packs left; I could deal with a late shipment. Well then the package became VERY delayed and tracking stopped updating. I got an email from the pill club asking how my first order was going. I filled out the survey saying I was not satisfied because I never got the order. They texted me right back which was good! Okay, at least their customer service is on top of things right? They said they would forward the issue to their pharmacy so I could get a “one time courtesy fill” to replace my lost order. But when the pharmacy texted me, they said instead I should reach out to the post office to find the lost package. I responded asking if THEY could instead try to locate the lost package since they are customer service and should be servicing me, the customer. But they just kept insisting that I do it, even though I said why should I have to fight with the post office to get something I already paid for over a month ago? So the pill club had my $115, I had nothing, and I’m starting to stress because my supply is running low and now I have to fight with the post office. I’m an introvert with anxiety which is why I’m trying to get my BC online in the first place. If I wanted to talk on the phone or go somewhere in person I’d just go to the doc/pharmacy. But I call the post office during my work hours because I’m told by the pill club I’m SOL otherwise. The post office says I have to fill out a claim online. Well all the mandatory fields you have to fill in I didn’t know how to answer because I didn’t ship the package. I don’t know if it’s in a box or envelope, insured, certified, where it shipped from, etc. They are obviously the ones who should be filling out this claim because they know how they ship their own packages. So now I have to purchase birth control somewhere else and fast even though I already sent my budget to the pill club and got nothing in return. Asked them whatever happened to that “courtesy refill” I was offered at first. No response. Birth control is not something you can be late with. People could get pregnant. People could have hormonal imbalances and be in physical or emotional pain. People could get cystic acne for their prom or wedding pictures. You can’t just be like, oh well, you don’t get your medication this month. The pill clubs website says they “put your reproductive health first” but they definitely did not. They made it my responsibility to try to fix their mistake, did not send a replacement, and did not offer a refund. Simply took my money and said too bad so sad if I couldn’t find my package. Now, the post office losing packages isn't necessarily their fault, but look at all these reviews! Why are so many of their shipments not making it to recipients? I order a lot of stuff online and my packages never get lost. Why are so many getting lost from this company? Seems very shady. And even if it is all the post office’s fault, their customer service could still issue replacements or refunds but they don’t. They don’t seem to cate about retaining customers for future orders, just stealing one time payments from you. My advice is to try NURX or PRJKT RUBY instead for your online birth control. And don’t be fooled by their responses to these reviews asking people to reach out them about these negative experiences. I have already been in contact with their “customer service” and they don’t help. They just say “sorry for the inconvenience.” Save yourself. Shop elsewhere.

Definitely would not recommend... For starters, this club has horrible customer service. I sent two questions in one day with no response to either, even though they were completely during customer service hours. First month of pills arrived on time, second month was not even shipped until 3 days before my next pack was supposed to start. Then the pack got lost in the mail (I understand this is not Pill Club's fault directly, but they already sent it late, so regardless I would have been thrown off cycle...) I informed them of this, then they sent me a message stating that my next pack would be sent in the middle of June, completely skipping an entire month. So wrong. This was my first experience with birth control, and my cycle is all out of sorts now with skipping and being late. When I informed them I was cancelling the service, they offered no ways that they could have fixed the experience or help the confusion. Overall, 1/10. Chose Pill Club for the pretty allure of packaging and goodies, but it was not worth it.

They were late on sending me my pills 2 months in a row and threw off my cycle. I stayed on top of them and contacted them weekly. The last month never even got shipped. They told me they could transfer it to my local pharmacy and then never got back to me. The company doesn’t seem to understand the importance of timing which is crazy for a medication that is so time sensitive. I recommend just going to your regular GYN and stay far away from the company.

I am writing to request a refund of $32 for something I did not authorize. I chose pill club because Nurx raised their prices. Pill club took a while to process and for me to receive my pills; which threw my cycles off. I was still wiling to give it a chance. A few months later I see a charge for tampons that I apparently got a sample in my first and only order. My main issue with this is I never received any email or text, notification that the tampons would be processing, shipping, or on their way. For any other product that is on subscription, you usually get an email saying ‘hey your order is about to ship… or it’s on its way’. The only response I got from them said there’s no way to cancel or refund this because it left their warehouse. Um, so you can’t verify that the customer still wanted the product or didn’t want to change it before something leaves your warehouse. It seems like the company is looking to trap customers. Again, there was no email or anything. The only response I get from their lengthy and rude customer service is that it already left, and they can’t do anything. This is interesting because if the address was changed or order was wrong, I wonder what would the answer be. Their customer service takes forever and they’re unhelpful. As I’m writing this, I see I received yet another spam email from them, but NO emails about this subscription. Also, I’ve never experienced such rude and curt customer service; especially over text. They have been unprofessional and rude. And come to think of it, I’m a new customer. So this is really how you treat new customers? Again, I want to request the refund of $32. If not, I’ll have to evaluate other options. I would like you to contact me, because it seems your methods are delayed and unresponsive.