My experience with my hero is Amazing
My experience with my hero is Amazing
By Dr Sylvester Caraway J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 140 reviews with 5 stars · Clear filters
My experience with my hero is Amazing
By Dr Sylvester Caraway J.
hero is easy to deal with
By Louis C.
fast delivery, product as described
By David G.
it was easy to use not any recoil and easy to change cartridges
By Bettie Catherine Barnes O.
I tried my 2020 out today, it handled nice and was right on target with the Lazer. It's nice to know I have it but hope I never have to use it. Thank you Mike Bersaw
By Mike B.
Violet was absolutely perfect and her customer skills were on point Because of her professionalism, I will definitely recommend this product and company to people that I know
By John C.
I know have confidence to walk the streets . Thank you I almost got car jacked and I use hero in self defense.
By Rad A.
Response from HERO Defense Systems LLC· Mar 26, 2025
Thank you! We're glad to hear you're safe and were able to protect yourself.
The safety switch was is backwards from what I thought it supposed to be so I gave them a bad review and then I called him and they straightened me out and everything turned out great. She was very pleasant and very wanting to make sure I had it right so I appreciate it. Sorry about the bad first one that was me jumping to conclusions, have a nice day and thank you
By Ervin M.