I received very good service, the 2 times that I called for support.
I received very good service.
By Robert H.
Response from HERO Defense Systems LLC· Dec 5, 2025
So glad to hear it! Thanks for sharing your experience.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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175 reviews
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HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 140 reviews with 5 stars · Clear filters
I received very good service.
By Robert H.
Response from HERO Defense Systems LLC· Dec 5, 2025
So glad to hear it! Thanks for sharing your experience.
Operation was simple. Response to questions was very quick. The fact that the irritant is confined to contact area was important to me and where it is to be used. (Church security)
By Dick C.
Response from HERO Defense Systems LLC· Dec 1, 2025
Thanks for your feedback!
The products are great and the customer service is amazing.
By Rosemaeve O.
Response from HERO Defense Systems LLC· Nov 25, 2025
Thanks so much for the review!
Easy ordering. Shipping was okay. Fired practice rounds Sunday. Hope I never have to use the real things.
By Peter M.
Response from HERO Defense Systems LLC· Nov 25, 2025
Thanks for the feedback! Let us know if you have any questions :)
service was unbelievable,thank you
By Joseph H.
Response from HERO Defense Systems LLC· Nov 25, 2025
You're welcome, and thank you for the kind words
Good communiction about my order, shipping was fast. Very impressed with the qauilty of the products (I have both the Hero 2020 and AIIRO). Both products feel solid and function as described. Very happy with my purchase of both items.
By Eric B.
Response from HERO Defense Systems LLC· Nov 18, 2025
Thanks so much for the feedback!
Very helpful people. At 78 years old, very concerned about safety for myself and my wife. This helps!!!!!!
By Larry D.
Response from HERO Defense Systems LLC· Nov 10, 2025
Appreciate your feedback, and we're so happy to hear you and your wife are being proactive about personal safety!
Very happy to finally have a holster. My only upgrade I'd like to see is the ability to swivel 90 degrees
By Gary H.
Response from HERO Defense Systems LLC· Nov 7, 2025
Thanks for the feedback!