Above average service
Above average service, no issues with the ordering process.
By DBLE-D
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 10 reviews with 4 stars · Clear filters
Above average service, no issues with the ordering process.
By DBLE-D
Customer service, but the product is defective. I am waiting for RMA to return. Thanks....m
By Michael M.
Response from HERO Defense Systems LLC· Aug 2, 2024
Hi Michael, thanks for your review. Our customer service team is happy to assist, and will do everything possible to ensure you're happy with your order. We've sent additional info, please check your email for next steps and let us know if you have any questions.