Malfunction.
Malfunction. The launcher was fully charged. I joined a gun club to test fire my new Hero 2020. The launcher only fired one (1) shot, not two. I put in two more new cartridges and only one shot fired, not the two. Needless to say I'm not happy. I'd like a new launcher or a refund. How will you help me.
By Michael M.
Response from HERO Defense Systems LLC· Oct 14, 2024
So sorry to hear this Michael. Our customer service team has begun an exchange for you and will be standing by to ensure your replacements are working perfectly. We want to make certain you are completely satisfied with your purchase. Please reach out to us via email ([email protected]) or phone (833-437-6669) if you have any questions or additional feedback. We look forward to hearing from you!