Great customer service
Spoke to a woman when I called for help wish I could remember her name but she was extremely helpful and sold me on the airro for my wife and daughter love the product feel better knowing they have it
By Max D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 140 reviews with 5 stars · Clear filters
Spoke to a woman when I called for help wish I could remember her name but she was extremely helpful and sold me on the airro for my wife and daughter love the product feel better knowing they have it
By Max D.
Excellent phone etiquette and knowledge about the product.
By Tiim
Your products are always great, and thanks again. Tom Hill
By Sterling H.
The right size fits in my purse.
By Diane G.
no hassle and inexpensive
By grotbel
In today's world self protection is necessary. The HERO 2020 provides security and peace of mind promoting a less-lethal solution.
By Jeffrey
great service, excellent easy to use product.
By Blake M.
Ordering the various systems from Hero is extremely easy and timely
By jim M.