The customer service is 10/10
The customer service is 10/10! I forgot to put in my discount code and they issued me a refund THE NEXT DAY. You can't ask for a more responsive team!
By Sara K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
661 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence.Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals.We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible.With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters.Visit us at HerbAffair.com and experience the difference!
Herb Affair (herbaffair.com) has 661 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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The customer service is 10/10! I forgot to put in my discount code and they issued me a refund THE NEXT DAY. You can't ask for a more responsive team!
By Sara K.
The products they
By Warren
Absolutely love, my Capsule-It filler! The products and customer service at Herb Affair is top-notch. I’ve reached out to them a couple of times with general questions about the products I’ve ordered. Their response time and knowledge was very helpful and informative. Definitely will continue to do business with this company.
By Freezilla
Order arrived fast, but the caps for my 00 capsules were missing. They sent me a new replacement fast and without delay. Also the capsulating machine is hardy and works great. Great quality service and products.
By Luis G.
Customer service was amazing! I made an error and they fixed it quickly! Can’t wait for my product to arrive!
By Hillary
Thank you for helping me change my order so quickly!
By Krissy A.
On a recent order, I forgot to enter my Discount Code. They promptly replied to my email and manually processed a refund for the difference. Great customer support and products. This is a great small family-run company you can feel good about supporting.
By James G.
I've been using Pure Bliss whenever I have bad anxiety for about a year now and it's helped a lot. Recently, I had trouble ordering it through the site so I emailed them and they took care of everything!
By Christina