They figured out the mistake that I…
They figured out the mistake that I made and fixed it before I knew what happened. I had a typo in my email. They caught it. Thanks!
By Jennifer K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
661 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence.Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals.We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible.With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters.Visit us at HerbAffair.com and experience the difference!
Herb Affair (herbaffair.com) has 661 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 587 reviews with 5 stars · Clear filters
They figured out the mistake that I made and fixed it before I knew what happened. I had a typo in my email. They caught it. Thanks!
By Jennifer K.
I clicked on the wrong thing, and put something in my cart I didn't want, and then processed the payment. Totally my fault. I emailed Herb Affair and they corrected the problem right away, before it shipped. Then i immediately received conformation of a credit back. I feel this is better service than other online companies I have shopped with. Thank you!
By kim L.
Great and timely service and response from Kristine!
By Colin B.
Kristine was great
By Jo Dee P.
Kristine was so helpful. She answered my questions speedily and correctly.
By Wendy A.
The customer service was friendly and very professional. They responded promptly and had all the answers. 🤍🤍🤍
By EDCsix
What makes this company so Great is their Customer service. Hands down Kristine is amazing. She was prompt on returning my messages and answering any questions I had about their products. I look forward to reordering from them again.
By Samantha G.
Kristine has been so very helpful and all of my interactions with Herb Affair have been positive and have led me to good solutions. Thank you so much for being a responsive and helpful company with a great product!
By Peggy N.