The company can respond before sales
The company can respond before sales, and does sell good stuff from reputable makers. What I will ding them on is that once a sale is made, they don't respond to questions about stuff they sell, almost like they just want to get stuff out the door and that's that. That's not often that big of a problem, as manufacturers sometimes answer consumer questions, and, really, many retailers, if they responded, would likely just say "ask the manufacturer "
By CS