Exceptional
They were very responsive, and precise with their actions to solve the problem. Well done.
By Wyatt M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
476 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 241 reviews with 5 stars · Clear filters
They were very responsive, and precise with their actions to solve the problem. Well done.
By Wyatt M.
Dallas provided top tier customer service!
By Liam B.
Dallas was very understanding and helpful. He resolved my issue quickly.
By Geri S.
Customer support is out of this world!!! Great deals on glasswear and accessories and reasonably priced international shipping. I'll not shop anywhere else from now on!!
By Chloe
My package has been delayed for quite some time now. I reached out to customer service and Dallas was quick to help out. Package still hasn’t gotten to me but I look forward to it getting here.
By Jen V.
Because I did not have to even ask for any replacement. It was offered to begin with, which made it so easy and comfortable.
By Tamatha R L.
I had an issue with my rewards points. I emailed the customer service about it, and received an answer the next day! Not only had the issue been resolved, I was given a few extra points which I greatly appreciated!
By Audumn
I love Hemper I have been a hemper fan since my first box, and my latest order ws no exception. My name ended up wrong on the label, but the team was able to help me get that fixed.
By Gavin D.