Sandi was very nice and helpful!
Sandi was very nice and helpful!
By Rachel
Monday, November 9, 2026 · Customer reviews of US businesses
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476 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 241 reviews with 5 stars · Clear filters
Sandi was very nice and helpful!
By Rachel
They were very helpful and very understanding about what happened
By Alex F.
Extremely nice, understanding, and helpful for my situation. I greatly appreciate the assistance!
By Carver W.
I was able to find the right items I wanted and have them shipped right in America.
By Art D.
Some items I recently purchased did not make it to my home. I contacted customer service and Sandi took care of all my issues. I am quite pleased.
By Maburn K.
Customer service replied quickly and gave me an honest answer with honest timeline. That's about all you can ask for when there is a supply issue.
By Christopher T.
One item in my recent order was missing, after reaching out to customer service, I was informed that it was shipped out from an independent shipping facility (item was not a hemper brand). Received a response in a timely manner, I should have the item within. 3-5 business days. Thank you for your speedy response and explanation.
By Frank
Man I mistakenly sent my order god knows where and you guys re-sent sent it to correct address promptly…..you now have a customer for life thx
By Yerrrrrrrr