Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
476 reviews
HemperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 241 reviews with 5 stars · Clear filters
My piece came broken, and a replacement was shipped out the same day coneoletke free of charge. Great service.
By Max B.
Response from Hemper· Feb 18, 2021
Hey Max, I am happy to hear that you are pleased with the service provided and that we were able to help in the best way possible!
I got the February box as a gift for Valentine’s Day but I had a problem with my box. I emailed on the 15th and everything was taken care of by the morning of the 16th. Quick, efficient, were understanding and able to help. Not my first time communicating with customer service and still have no complaints with them.
By Snootchie
Response from Hemper· Feb 18, 2021
Hey Snootchie, That is what we are here for! I'm glad we were able to do what needed to be done to best take care of the issue you had.
I ordered a little bong for travel to and from homes with, and it came quick and works awesome. 5th purchase here and more to come
By kimmel
Response from Hemper· Feb 18, 2021
Hey Kimmel, Awesome! We can't wait for you to order again. Until then, enjoy!
Had to cancel my order and they did quickly!
By Abby N.
Response from Hemper· Feb 15, 2021
Hey Abby, I'm glad we were able to get to you in time!
Received my hemperbox today, noticed the glass piece had a crack in it, and leaks. I contacted hemper customer service, and I received an email back within 5 mins, to send them pictures of the items in the box and the crack. I proceeded to send them the email, then I received a second email back within minutes that they were shipping me out a new piece. Super fast and prompt response! Will purchase from again!
By Xendofheartache
Response from Hemper· Feb 19, 2021
Hey Xendofheartache, I'm glad to hear that we were able to reach you in a timely manner and take care of the issues you were experiencing. Thank you for leaving a review, we look forward to your future patronage.
I was so happy to receive my February 2021 Hemper Box but was devastated when the flower vase broke from the set shortly after it arrived. I got in contact with hemper support and they fortunately sent me a new vase! I couldn’t be happier with this company’s customer service and my Hemper box
By Daniel
Response from Hemper· Feb 19, 2021
Hey Daniel, I'm glad to hear we were able to help and get you what you needed! I hope your new piece finds you well and that you enjoy it.
They always do their best to take care of problems and ensure I am satisfied, love the company
By Tyler L.
Response from Hemper· Feb 10, 2021
Hey Tyler, Thank you for your kind words regarding our customer service. We absolutely try our hardest to make sure every customer is satisfied with our services and products!
I was so excited to find a subscription like this for my husband and they definitely didn’t disappoint! Not only do they had great products but when I had trouble with a broken piece and they got back to me in a timely manner and handled the situation quickly and efficiently!
By Jessica M.
Response from Hemper· Feb 9, 2021
Hey Jessica, Thank you for your kind words and this amazing review! We are so happy to hear that we were able to meet your needs and provide you with a product that your husband can enjoy! Have a great day and stay lifted!
