Sienna answered quickly
Sienna answered quickly, professionally and helped provide confidence in my shipment.
By Tyler Z.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
476 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 241 reviews with 5 stars · Clear filters
Sienna answered quickly, professionally and helped provide confidence in my shipment.
By Tyler Z.
She was really sweet and super helpful. Yall are doing a great job.
By Rebecca E.
Ordered two items. One arrived perfectly, the other was missing parts. Customer service took care of my complaint and sent a replacement item very quickly. I am now enjoying both of my items and I am delighted. Good value for the money and great quality on both. Thank you!
By Karen
I received the wrong item and when I explain she immediately sent me a replacement
By Charles D.
Very helpful can’t wait to tell everyone how great y’all are.
By Bridget N.
I found this company during the pandemic and honestly its great the customer service is always helpful and friendly and the items are always what is advertised if they do have to replace something its always of equal or greater value. Always packed well and discreetly. Will 100% stay a customer.
By Derek G.
Love this company . I ordered a subscription box . Every month I get great items . They had a few delays due to material worldwide shortages . However ever since had been coming on time and saves me lots of money with the coolest products .
By Zig
Gabriella provided excellent customer service. I was missing the glass bowl that was meant to come with my order, they went ahead and got another one set up for me and it's in the process of shipping right now. I had everything else I was meant to in my order. The response was fairly quick, and professional. I definitely plan to order again in the future!
By Rhea L.