Total scam and also a virus
The item they sent was incomplete and not what the website show. Also I got a virus from them.
By Luisa D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
204 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Helkay is listed under Home Goods Stores.
Helkay (helkay.com) has 204 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 200 reviews with 1 star · Clear filters
The item they sent was incomplete and not what the website show. Also I got a virus from them.
By Luisa D.
Scammed! Company uses images of other manufacturers and refuses to refund. Ordered a puzzle and got an empty box! Was told to ship it back for $85 and they will refund once they confirmed it was received. scammers!!
By Christina
Ordered model car engine for grandsons birthday Tracking via Royal Mail showed it delivered to Runcorn Cheshire I live near Cardiff Emailed them got prompt reply will ship another if you agree Agreed and asked for another tracking number ehich they have never given Asked 3 more times for tracking never got any reply exept for be patient Agreed its a scam
By Mike R.
It's a scam. Always delivers to the wrong address. Will kindly reship until the clock runs out. Don't get taken.
By Gaylord
This company / person is purely SCAM They rake your money then goes to a wrong address. The wrong address also doesn’t have the goods as info is given via Aust Post. Extreme caution trust no Chinese company
By John L.
Same experience as everyone else. Total scam job. They give an incorrect tracking number that delivers to the wrong address. When you complain they say the shipper indicates it was delivered. They apologize and say they'll send another. Then they disappear. Avoid them like the plague. I just wish I knew where to report them so no one else gets ripped off.
By Peter T.
This site appears to be a total con, I ordered the model engine for Xmas 2021 was give a false tracking code contacted them several times by email, got apologies and promises to have a new order posted Still nothing has arrived! I saw the advert on Pintrest who recommended this supplier, I advise anyone not to use this con site
By Julian B.
I can only confirm everthing other customers already wrote. I ordered in October as chrismas present, ask several times, they answered on 15.11., that they had shipped, again several times requested, on Dec 25th they wrote, that they had delivered the parcel on Dec 4th, but I didnot get anything. Several Mailings, nothing till today...(17.2.). No parcel, no money back. Don´t order anything there!!!
By ChrStr