Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
361 reviews
Helen's GemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 13 reviews with 4 stars · Clear filters
The jewelry is beautiful. It takes a long time to get it. But the quality and beauty make up for it.
By Cherise
Response from Helen's Gems· Dec 18, 2024
Dear Cherise, Thank you for your kind words! We’re so glad to hear you’re happy with the quality and beauty of your jewelry. We’re truly sorry for the delay—this time of year can cause slower shipping times with the carriers. Thank you for sharing your experience with us ✨
All the products are amazing!!! Handcrafted to one’s heart delight 🔥
By Ambrenz C.
Response from Helen's Gems· Dec 18, 2024
Thank you so much for your support and for sharing your kind words! It truly means the world to us 😊
Happy with my rings ordered, though delivery took a while
By Mrs. Julie C.
Response from Helen's Gems· Dec 18, 2024
Dear Mrs. Coaker, Thank you for your patience, and we’re truly sorry for the delay. This time of year can bring some delays with the carriers, but we’re happy to share that it should now be resolved. We’re delighted you’re happy with your rings and would be thrilled to welcome you back anytime! Thank you so much for supporting our boutique ✨
The bracelet I purchased had a great design that was original and timeless.
By Arlette C.
Response from Helen's Gems· Dec 18, 2024
Dear Arlette, Thank you for supporting us and for sharing your feedback! We truly appreciate it 😊
The quality is good, The quality is good, but the earrings were too big for me. Didn't look big in the picture. i
By Jean F.
Response from Helen's Gems· Dec 18, 2024
Dear Jean, thank you so much for your feedback. We’re sorry to hear that the earrings were too big. We’d love to help by sending you another pair (perhaps a different design). We’ll reach out to you by email shortly.
