Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
361 reviews
Helen's GemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 128 reviews with 5 stars · Clear filters
The earrings I purchased were very nice quality. I really love them. They catch the light so beautifully.
By Lois W.
Response from Helen's Gems· Dec 20, 2024
Thank you so much, Lois! We’ll pass your lovely message on to Helen – she will be so happy to hear how much you love your earrings!
Love the items I purchased.
By PA
Response from Helen's Gems· Dec 19, 2024
Thank you so much for sharing your experience and for the kind words! We truly appreciate it 😊
Everything was great!
By Gail T.
Response from Helen's Gems· Dec 20, 2024
Thank you so much for your kind words, Gail! We're thrilled to hear that everything was great. We look forward to serving you again!
After I recieved your email that you will replace the item I didn't recieved, I'm overwhelmed to think if it is to others they will just ignored my email, but you guys even I didn't recieve it yet, more than enough that you reply to my email.
By Grace M.
Response from Helen's Gems· Dec 19, 2024
Dear Grace, Thank you so much for your kind feedback. It really means a lot to us to know that our efforts to provide prompt and helpful support made a difference. We do apologize for the delay in your item’s delivery. Carriers have been experiencing longer transit times due to the holiday season, but thankfully, those delays are starting to resolve as the holidays approach. We’re so glad we could assist you, and if there’s anything else you need, please don’t hesitate to reach out. Wishing you a wonderful holiday season!
Wonderful company and beautiful jewelry. The customer service is outstanding - Thank you
By Jill Adams G.
Response from Helen's Gems· Dec 18, 2024
Dear Jill, Thank you so much for supporting our boutique! Your kind words mean the world to us, and we’re thrilled to hear you’re happy with both your jewelry and our customer service. We truly appreciate your support! 😊
The package took awhile to get here, but was well worth the wait. Everything I ordered was even better and more beautiful than pictured. Very happy with my purchase
By cujjstomer
Response from Helen's Gems· Dec 18, 2024
Thank you so much for your patience and understanding. During this time of year, carriers can experience delays due to the holiday rush, but things should now be a bit smoother as most people have already completed their gift shopping. We’re thrilled to hear you loved your order and that it exceeded your expectations. We’d be happy to welcome you back anytime! 😊
Beautiful jewelry!
By Sheila H.
Response from Helen's Gems· Dec 18, 2024
Dear Sheila, thank you so much for your support and for taking the time to share your feedback. We truly appreciate it! ✨
Very pretty jewellery at a super price. The pieces are imaginative and well-made I will definitely purchase more from Helen's Gems.
By Patricia F.
Response from Helen's Gems· Dec 18, 2024
Dear Patricia, Thank you so much for your kind words and for supporting Helen’s Gems! We’re thrilled to hear you love the design and quality of your jewellery. We can’t wait to welcome you back for your next purchase 🩷
