HealthyPets.comReviews of healthypets.com

Terrible customer service. I can't get them to provide any guidance on what will be covered. They send me down a Kafka-esque rabbit hole where they had me send emails and call in and turns out the answer was no, we can't tell you what will be covered the whole time.

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered. HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't be an idiot, like me, and join the other unhappy customers who Just Want Their Money Back!

This company may have some decent products and fairly good pricing; However their customer service STINKS! I received an order I did not recall placing so I wanted to contact the company. My invoice had a customer number on it; however my online account did not show me what my customer number is, so I do not know if it was a duplicate account or what happened. It took over 6 phone calls before someone actually answered. The online chat has never connected to a person. These were attempted during business hours. And I send 4 emails in a weeks span - not one reply, other than an auto reply to the first one.

Placed order and on back order with no date in site. Requested refund but they assign a case and you never get item or credir

DO NOT ORDER FROM THIS COMPANY. They have pulled on us the "IT WAS DELIVERED" game that has been played by them on many other customers per reviews. THERE IS NO AND NEVER WAS A TRACKING NUMBER. I ordered a Vetoquinol Omega Small Dog product that has been sold out everywhere else for months on 10/14/24. I started email chain asking where my order was 2 weeks later when no communication or product was received. This company charged PAYPAL for a product they do not have and did not send as it has been out of stock per manufacturer for many months. Their phone does not work as it does not answer or let you leave voicemail... the prompts do not work. This is obviously intentional. We are in contact with PAYPAL to report fraud. They are aware of this company and its poor performance and are processing our credit! READ OTHER REVIEWS!

Ordered Medication for my pet. They claim the package was delivered but I never received anything. I called several times, yet no response from them. Filing complaints through all necessary avenues.

I too only give one star since I wanted to give a negative number. I accidentally got into Healthy Pets instead of Purina. My cat can only eat a Hydrolyzed Purina dry food. I placed the order about 2 weeks before Easter, 3/31. I realized my cat was going to run out after Easter and that I never received a confirmation email! I called the company on 3/29 and the man I spoke to asked order questions and asked if my credit card been charged, which I had no idea. He took my number and said I would receive a return call. By some stroke of luck my vets office had a bag to sell me and they normally don't have it on hand. I got that bag and when my cat needed more about a month ago I ordered from Purina. I got home last week and there was the box of the food I wanted in March! No call, nothing, and I'm disputing the bill on my credit card because Healthy Pets won't return my call. DO NOT order from this company or if you're tempted use your credit card! You will never receive confirmation or get a return call!

I bought 2 weeks ago. but they gave me a sale order instead of an invoice. My customers asked me for an invoice. They did not accept the sale order. I sent an e-mail and they didn't return. I called by phone. The customer service kept interrupting me and said that the sale order is a substitute for an invoice. They did not help me. I will return the products. Order SOHP1007299