Complete crap
Complete crap. Website says 2 business days delivery is standard. I ordered on 21 December and they didn't even get it to the courier until 31 December. As of 6 January it still hasn't arrived, and when I contacted them they just told me it wasn't their responsibility. No apology, no nothing. Don't order from them if you actually want your stuff to get there.
By Jane E.
Response from Hazelton's Gift Baskets USA· Jan 6, 2026
We’re truly sorry to hear about your experience and understand how frustrating this delay must have been, especially given the delivery expectations shown on our website and the timing around the holidays. This is certainly not the level of service we aim to provide. While courier delays can unfortunately occur during peak holiday periods, we sincerely apologize if our communication did not meet your expectations or came across as dismissive. That is not our intention, and we regret that you were left feeling unsupported and without an apology. We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve—particularly in communication and customer care. If you’re open to it, we would welcome the opportunity to review your order further and address your concerns directly. Thank you for bringing this to our attention.