HappyWagsReviews of happywags.co

It's almost 3 weeks and still havent received my package so I can't give a review

I haven't received my order yet, 3 weeks later...

Ordered 9-18 today is 10-2 No shipment!

Took forever to get the package. Been using now for over a week dont see a change. Plus my boys aren't thrilled about the taste. Was really hoping this would work but will not be buying again

Horrible customer! Wrote several emails regarding change of address. Even contacted the shipping company! More emails. No response! Order delivered to old address. Not a USPS issue. If not forwarded to me, out $35.00😡 A word to the wise, DO NOT IRDER FROM THIS COMPANY NOR WAGGS! Shame on them!

Took too long to arrive I began to think I was scammed. My cats dont like the powder so I not only wasted money on the supplement but it ruined several cans of food trying to get her to eat it. 😦

Below is a recent exchange I had with Happy Wags in which they are trying to they insist "I chose" to add Auto Ship to my account, which I explained to them was not true. I just wanted customers to BEWARE that this is how you will be treated. I will keep you posted on the final outcome. ****************** Country Code: US Date: 09/14/26 Name: KIM LOWNSBERY Phone Number: 3607138559 Comment: It appears you have placed me on your auto refill without my my knowledge and without my permission. I am well aware that this has become something everyone seems to be doing now days. However, I never request auto refill on anything ... Not even with Amazon or my prescriptions because they can never get it rite or as in your case, start sending me stuff I did not order. I haven't even had the first 2 I ordered long enough to see if it is showing any changes when I take her in to be tested. Therefore I will be considerate enough to let you choose from either sending me a "free" return label and I will happily return all 3 boxes upon receiving a full refund or something from you in writing stating I will receive a full refund as soon as you have received the 3 boxes back. Either that or you can simply credit my debit card with a full refund and insist I keep the 3 boxes you shipped to me without "knowingly"setting up an auto shipment account with you, as your gift to me for the inconvenience this has caused. Luckily I had enough money in my account at the time you withdrew the funds or I would not have been so understanding when I contacted you. Thank you in advance for your prompt attention to this matter. I will expect to hear back from you no later than 7 days from the date of this email. Sincerely, HAPPY WAGS REPLY 9/14/26 ******************* From: Denise Obregon from HappyWags Sent: Monday, September 14, 2026 Subject: Re: New customer message on September 14, 2026   Hi Kim, We completely understand your concern, and we sincerely apologize for the frustration and confusion this has caused. As per checking, your account was enrolled in a subscription, possibly because the Automatic Refill option was selected during checkout. However, we’ve already canceled your subscription, so there will be no further recurring orders or subscription charges. We sincerely apologize for the inconvenience and appreciate your understanding. Best regards, Denise Customer Service from HappyWags ********* My Reply I feel that I made myself quite clear when I contacted you.  Therefore, I am going to once again ask that you forward a paid shipping label along with your guarantee that upon receiving your product back, that you will issue my account a full refund.  However, if you do not want me to ship the unwanted product back to you, I have no problem in honoring this, but you will still be required to honor my request to issue a full refund of $68.85, as I did not request any additional product.  Failure to respond to this 2nd request in the manner I have respectfully requested will result in using the Terms & Conditions of my debit card to obtain my refund that way, as well as a complaint to the BETTER BUSINESS BUREAU for using Predatory Sales Practices.  Perhaps I would have better results this time if I mentioned the fact that this is not the first time I have placed an order with a company that claims that I requested auto ship when I know this is untrue.  You are no doubt like all the others that make it mandatory for their employees or AI to put anyone who placed an order with you to put them on auto ship, and if they are human they received an additional bonus for doing so. The following is a response I found on Trustpilot on 9/14/26. *********** Reply from HappyWags 9/12/26 We’re sorry to see your Trustpilot review and apologize for the frustration with your order. We’d really appreciate the opportunity to resolve your concerns. Please email us at __________________ your order number, and we’ll be happy to look into this and assist you directly. We hope to make things right for you. ******************** So, here's your 2nd chance to make things right with me.  Therefore, since your no refund policy only applies to those who "PURCHASE" a Happy Wags subscription and based on the fact I DID NOT PURCHASE A HAPPY WAGS SUBSCRIPTION, I will be expecting a full refund.  I feel that I have asked nicely, but please don't mistake my kindness for stupidity, because I've been down this road before and I am familiar with how these auto ship contracts work when they are not fully disclosed.  Especially when it is done to people my age.  Sincerely,

the site is dysfunctional. there is no way to stop orders or change the frequency and the reply is standard AI garbage. the product my be good and the hassle is not worth it. fist product arrived after 6 weeks and an email of another shipment sent was received a week after that with no functionality to stop shipments or adjust ship dates