HappygiraReviews of happygira.com

I had a broken connector with our 2 month old playpen. After contacting Happygira I was informed they wouldn't replace the attachment because it was past 7 days! I was told I could purchase 2 connectors or they would send them for free if " All we ask is that you leave us a 5-star review". I felt this is dishonest and had to purchase the connector. This came after tremendous delays in shipping. I would never buy from this company again!

Beware! This company is a total scam. They sent me a product that looks nothing like what I ordered, then blatantly lied to me about it and told me I would have to pay for shipping back to Singapore if I wanted it corrected. Do not order from them!

I messaged to cancel my item literally within thirty minutes of the order because my wife said she hadn’t decided fully yet and they stated it was already shipped. This was the 8th of May. Today, the 12th, they say the item has been shipped and would take 7-20 business days. I even asked on the 8th about how to return the item when it arrives and they have given zero instructions when their site advises you to email them for instructions on a return.

We bought two of these for our large home. The first one we put together and one of the click to lock mechanisms for the playpen is broken. So basically the pieces don’t lock together. It’s just the way it’s been manufactured and it’s not lined up properly. It doesn’t feel sturdy overall. It’s all a bit wiggly even once secured together. It’s a product which is decent for $150.00 if it clicked together. For the price I expected a much higher quality. The return policy is very sneaky and basically prevents any returns from happening. 10/10 won’t buy anything from here again. Scam artist company….

This is not an honest "business". They imply that they are U.S.-based (based in Beaverton, Oregon) per their website and that their items are manufactured in the U.S. (also stated directly on their website). Yet the package is shipped from a warehouse in Singapore. I have no problem with Singaporean products--but I DO have a problem with lack of transparency and dishonesty. I don't trust entities that lie or are shady about the origin of their products. When I asked them about this, they claimed that shipping directly from Singapore was to provide "faster delivery" and "better service". First of all, how this makes sense is beyond me. How is shipping from another country going to be "faster delivery" and "better service" than shipping domestically? Second, it didn't address the shadiness of why they didn't make this clear on their website! This was two strikes against them. After these exchanges, I could not trust that their items were thoroughly safety-tested and high-quality like they claimed on their website. If they are okay being dishonest and shady about these things, what's stopping them from doing this across the board in other areas? After reading so many people's negative experiences and disappointment with the product quality, I can pretty much confirm I don't trust that their claims about safety and quality are legitimate and trustworthy. In terms of shipping time, the product (a baby gate) was purchased Feb. 18, 2025, and we didn't receive it until March 11, 2025. By that point, we didn't even need the product anymore. When I requested a refund for the above reasons, they said I'd have to open the UNOPENED boxes and take a video of the items. I have never in my life had a business request that I open UNOPENED boxes for returns. I found this completely shady, especially after reading all of the negative reviews and experiences people shared on sites like Trust Pilot and BBB. Because of this, I did not feel comfortable opening these boxes. I wanted to return them exactly as they were delivered to me--100% unopened. They also said they don't provide return labels. I have never in my life heard of an e-commerce business that doesn't provide return labels. The lack of transparency alone is enough for me to strongly warn people against dealing with this "business". But all of the above reasons make me hope that everyone can learn the truth about this "company" and not fall into the trap of buying anything from it.

I tried to cancel before my item was in transit (2 days before) and they emailed me the day it went in transit to let me know they can’t cancel. Ive asked for certifications to show me safety and received a generic test report. They won’t answer my questions clearly and only reply once a day - if that.

The shipping box the item arrived in was damaged. I could not salvage the box due to the condition is was in. The wheels do not travel lock as described in the item description. The foldable side mechanisms do not work correctly. It takes immense effort to get them to lock and unlock. I attached a photo when attempting to work with support of the one side that will not stay locked in the functioning position. As soon as I pull it up one side locks in place but the other side does not. For the amount of time it took for me to receive this item over 20 days I am very disappointed in the quality & function of the item. Then to boot the customer service is horrible and they drag you along with troubleshooting something that cannot be fixed and when you ask for a refund within the proper timeframe they stop responding to your requests.

Waited over a month for more than $400 worth of items that showed up in a shredded and broken box- sent photos to company to request replacement forced us to unpack everything and video it. Then tried to refuse replacing the damaged items, then stated we needed to ship everything back after forcing us to unpack the unusable box to SINGAPORE - why? This is a company that claims to be out of Oregon? I cannot discourage buying from this company enough. Very disappointing.