HappygiraReviews of happygira.com

Avoid this company at all costs. They have refused to send me return details for a refund so I have had to start a dispute with American Express to get my money back. The product I ordered cannot be assembled as some of the parts do not fit. And yet the company will not process a return.

STAY AWAY OMG. my husband & I are learning everything the hard way. Please avoid this company at all costs. Takes over 30 days to deliver, the mat that goes inside the playpen is shown to be a thick mat for support well it’s about .0002 inches thick and feels like plush plastic NOT GOOD. Teething babies are strong my sons trying to bite chunks out, the pull up rings fly off when pulled on baby will just go flying backwards. With the mat being as soft as a hardwood floor it DOES NOT provide the comfort you want to have it you need to run to the bathroom or anything this playpen is just not it. You won’t even be able to stand beside it and do the dishes because it’s self destructive. Save your money, time, stress and go with ANYTHING ELSE. This playpen and mat should have been $60 not $200+. And as parents they know we will spend the money when it comes to the safety of our children. They are scamming parents

This company is a scam. Do not order from them. It says they are from Oregon but really this company is based in Singapore. Something I only discovered after I placed my order, if you lie shoot that, I can’t imagine the products are actually non-toxic. I ordered a playpen, they emailed they no longer had that size but will send a different product. Obviously that’s not how things work. I don’t want a different product, I want a refund. They took my money and now I am disputing the charges. Avoid this company at all costs. There are Reddit threads about them if you do your research, I wish I had before I purchased.

Wow. I have never before faced such a psychotic company that tries their hardest to make it impossible to return their completely unused product within a week of receiving the item. I wanted to return the product because a feature I thought it had didn’t work as I thought — an unfortunate misunderstanding that could have been rectified if the return was processed without fuss. Instead I was directed to send an unboxing video of the original opening of the package and in the same clip show a defect, as a defect is the only reason they will process a return. Yes, you read that right. They expect you to have filmed yourself opening the package and identifying a defect right away!!!! Thank HEAVENS my husband is weird enough that he did film himself unboxing it otherwise they wouldn’t not accept the return! I’m about to submit a return request for the third time with this video and I hope they don’t give me a bogus excuse again of why they won’t process it. I hate this company. I regret ever trying one of their products

I received a baby gate from this company, and I read a lot of reviews on it and they all seemed very positive. Upon receipt and assembly it was basically falling apart with screws coming out the pieces that helped bend the sides were falling in half. I messaged them and asked for replacement parts and told them that they were screws coming out, which is a major choking hazard for a child and they seem to initially say they were gonna give me replacement pieces, which I was very happy with their quick and helpful response. I was then told that I needed to leave a five star review in order to receive replacement parts which felt unfair to every other person who ever wanted to purchase one of these in the future because it was a deceiving review morally I decided against doing this and have just thrown the gate out . before throwing it out there was a piece so sharp that had broken in half that it cut my daughter‘s face. I’m sure many of their products are good, but I felt that all of the reviews were deceiving and maybe it was because people were forced to leave in good responses in order to receive replacement parts I’m sorry to leave such a poor review. I’m usually not wanting to do this, but because it was the safety of my child and rather than being commercial and giving me replacement parts, they asked me to leave a deceiving review which I’ve decided against. I do not recommend this product.

Do not purchase the natural timber playpen from HappyGira. After spending $600 on the natural timber playpen, I really wanted to like it. However, after about two months of use I noticed flaws with the design that make it a poor value and potentially hazardous. The connectors break easily. It’s not easy to unlock the connectors causing them to break easily and not user friendly. Additionally, I noticed the screws keeping the connectors in place can fall out which is a choking hazard. The entrance to the playpen is difficult to open and close with a baby in your hands When I reached out to customer service, they offered a few solutions. I could pay full price to replace the new connectors or half price if I provided a positive review. To be truthful, this turned me off as I would’ve preferred to write a review after the issue is resolved. Customer service seemed to want to make things right, but did not wish to acknowledge the potential hazards and faults in the design. I ultimately decided the pen not to be safe for use and requested a refund instead of providing a positive review. The company promptly provided a refund on the additional connectors I planned to purchase, which I appreciated. In summary, while the customer service was responsive, I can’t recommend this playpen because of high cost and hazardous design. For $600 I would expect that customer service would want to be proactive about improving the pen and addressing faulty parts rather than pushing consumers to provide positive reviews.

Got the standard playpen and it feels cheap. Seeing the item on a constant $100 discount should have been a red flag. Feels like if I touch the bars they'll bend in, not to mention they didn't send all the correct parts. We also got a play matt - it's 1cm thick and doesn't feel like a cushion at all. It was also supposed to be 60x70 but was smaller by several inches. When we tried to send it back, customer service said returns are only for defects - likely to prevent having to ship back to Singapore. Somehow receiving product smaller than advertised isn't a defect. I recommend staying away.

We ordered a playpen 2 months ago. We asked for updates throughout the process, and never received an update. Today we received an email from Girababy saying that the package had been delivered(it hadn't), and that there is nothing they can do. We asked for a refund multiple times throughout the process, and the customer service would not answer the question, just tell us that the product was in transit. Girababy stole money from us. We never received or playpen, and were strung along for 2 months. Avoid dealing with this company at all costs.