Hammacher SchlemmerReviews of hammacher.com

This is the review I submitted on the Peanuts Halloween Tree that Hammacher refused to add to their website. I will never buy another item from them or Bradford Exchange. I have eyed this for years. I'm a Snoopy fan. But if you look at the website ratings for Bradford Exchange (Hammacher is a subsidiary), I have steered clear. When I saw that I could purchase it at HS for 25% off, I decided to see what the quality was. I was disappointed and underwhelmed as I unpackaged it. This is of VERY average quality. The box it comes in is packaging you would expect from the dollar store. It is not good enough for year after year storage. The ornaments/figurines were protected and packaged well. But the pride of workmanship in general is just average. The placement of the figurines is lopsided. Pigpen hangs so low, he originally covered up Linus and the Great Pumpkin sign. I did the best I could to adjust him upward, it's not easy and you have to apply gentle pressure. The branches are nowhere near as sculpted as the advertised image. I've noticed that there is never a good description of the materials used in their products. If they were proud of both the materials and craftsmanship, they would clearly state it. The on/off switch is of very poor quality. It works, it's just cheap. It shows that it is all about the profit and not the end product. It is definitely not worth the $139.99 price tag, it is not worth what I paid on sale. Shipping and handling is too high. It is just OK, a three star product that I have chosen to keep, avoiding additional cost and hassle to return. Maybe that is why the company charges a return fee as a deterrent. I knew this going in. If you decide to purchase it, you will not receive exactly what is pictured. I took the best picture possible so I could set the right expectations.

Never again. Ordered something important for my wife. Came 18 days later. Opened the box and a Mother Goose stuffed animal was in the box, not what we ordered. a 30:00 item vs a 230.00 item. I called and was told my order would be expedited, wrong. Still waiting for our first item now 29 days later. Their expediting is going on, over two weeks. I wish I had read the reviews earlier. Please don't order from them unless you are willing to wait a very long time. One last thing I am also still waiting for a manager to call me back as promised. I am not holding my breath.

I bought a scale for $60 plus $20 for shipping. The first day, my toddler stepped on the plastic over the numbers and broke it. Now the scale doesn't work. I looked up the brand online and Walmart is selling the same scale for $40. :-) Don't fall for this scam.

My husband wanted a portable DVD player specifically from this company due to one that he had purchased years ago was his favorite. First of all, this company charges at least twice as much as a better model from Amazon. When it did not perform as expected, we had to pay return shipping costs and Hammacher Schlemmer charged a significant restocking fee. Then they issues a Gift Certificate rather than a refund. I called to request refund and two months later when refund had still not been received, I was advised that there was no record of request. I have again requested refund. We will see if it arrives. We will NEVER, EVER again purchase from this company. Beware!!!!!!

This is my opinion as an ex employee. I was let go after only one day with no explanation why.

Ordered a personal rose massager. Nowhere did it say in the catalog or online description that is was for woman, as it does with another female personal massager. So it arrives. I realize the mistake. But they won't take it back. The Customer Service agent I spoke at length with never even called me back to follow up, as she said she would do. So I am out $59.95 plus shipping, and stuck with this product I cannot use. Please put in the description that this product is made for women. Please do the right thing and refund my money. Thank you.

I started seeing a $16.95 per month charge on my credit card for "Hammacher Schlemmer" rewards. When I called, they said I agreed to it when I bought something from them. Must be some small print somewhere. What a scam! I called and cancelled but not until they got 4 or 5 months of fees.

Don't order anything from them. Shipment arrives 3 months later. Wrong item sent and I have to pay return and then they claim they never received item so they are refusing to refund.