Halo CollarReviews of halocollar.com

Our collar stopped accepting a charge, but thankfully we recieved a new one through our warranty. We’ve had some trouble setting up the new collar, but Halo support has helped us work through any issues we’ve had!

Sierra B. Was very polite and knowledgeable about the Halo collar. If this review was only about her doing her job it would be five stars. I've only had the collar under a week and this was my first time using the dog park. I accidentally gave my dog static correction while we were playing when I intended to send a whistle because the highest correction level icon is right next to the whistle and I was asking if the buttons could be rearranged. Unfortunately they can't be on my end. Hopefully Halo will take this input and update the app to make this less likely to happen by rearranging the icons or separating the encouragement and correction icons between two different screens. Overall, I am very pleased with the collar so far. As with most things there is room for improvements.

My Halo collar has been a game changer for my dog and I. Had a couple issues with it, so called there support and talked to a person right away who was able to quickly solve the issue. Recommend to all my friends and family now.

I'm still questioning how accurate the GPS is. Several times when I was gone I wondered how accurate it was and if she was getting emergency feedback for a valid reason. I was home with her today and could hear it going off, I took the collar going off and felt the vibration and static feedback also going off. This was a huge concern as she was well within the boundaries. I went through the Halo Dog Park for assistance and spoke with Sabrina. She was very helpful and was able to walk me through fixing that as well as future fixes if I notice it suspect it occurring again. I greatly appreciated her assistance. I pay for the lower subscription but I feel like it should allow me to see more data than what it does.

I am having trouble setting my gps. Darrell has been very clear and helpful. I appreciate his explanation snd instructions. I find the Halo online written and video instructions for this issue are not intuitive and easy to follow. I have used Playsafe worrd and transmitted fences, command collars and Fi trackers for 18 years with out problem but am having some difficulty with Halo.

Company reached out to help fix issues hopefully this is resolved.

We do not like the inconsistencies in the GPS and the fact that our dog gets shocked for no reason sometimes, he actually gets scared, it’s so sad! We’ve trouble shooted with the agents several times and we do feel like we are slowly getting there. We aren’t still comfortable with letting Moose out on his own and replying just on the collar, this is our end goal!

Great customer service! I am waiting for a replacement collar, but the customer service rep I spoke with was extremely helpful and took care of the issue quickly.