Halo CollarReviews of halocollar.com

I have loved my halo collars, and it has given our dogs more freedom where we live it the country. One of our two collars had a malfunction with the battery prematurely draining and overheating, and the halo support was fantastic! I had sent an email the evening as they were closed, and the next day when I called them, they were aware of the problem and quickly sent me a new collar. Asia was kind and professional.

I had the pleasure of working with Grace and Sierra because our Halo collar would not charge. Grace walked me through the basic steps to see if I could get it to work, but no luck. She then had me charge it overnight and call back if it still didn't work. Sierra was super helpful and continued where I left off. She extended the warranty and a new collar is on its way. Thanks to you both!

Called the DogPark twice, both times customer service was extremely helpful. Instead of going through the app on your own, I would -based on my experience- always call first. The Halo collar I am sure is pretty straight forward once training is done, but in the beginning it helps to have some extra help.

We were recently having some tracking issues with our Halo collar. Our request for help from the Dog Park was answered quickly and we were on video with Sierra B. within a minute! Sierra assessed our problem and initiated a fix that we were able to test while she waited. Though we could see immediate improvement on the app, she encouraged us to reach out again if we needed more assistance. We truly appreciated getting help in such a timely manner!

The Dogpark Support Team is excellent. I worked specifically with Kadaija. She was able to help me get a replacement collar since my current collar will not charge. It was a very quick and easy process.

The zoom support has been super helpful and friendly. It’s refreshing.

I had been experiencing some issues with 1 of my halo collars. I used the dog park and was connected with Aisa B. She was very pleasant to deal with. We were able to quickly troubleshoot my problems and ultimately get a replacement ordered.

The customer service with Halo is top notch. I have reached out three times so far and each experience has been dealt with professionally. They truly stand behind their product and the dog park support has been great as we have been training our pup on the collar.