Halo CollarReviews of halocollar.com

Tim M was super helpful. He was patient and walked me through every step. He was very well spoken and informational about everything HALO 😊

Tim knew exactly what my problem was and the correct steps needed to quickly fix it.

Tim was extremely helpful to offer to resolve a continuous issue that is adversely affecting the operation of our Halo collar. He not only attempted to fix the errors while we we on the phone, but he also offered to follow up with us in order to escalate the issue so it may be resolved and not handed off to another technician. We truly appreciate people like this!

Went to the dog park today and had a LIVE video chat with Connor. I have two Halo 1 collars, they're about three years old. One GPS was showing my dog, Sully, in the neighbor's house- not yard- when he was sitting next to me in our house. Connor -patiently- walked me through a few options for fixing the problem. I noticed that a prong tip had broken off also. It was decided that the collar needs replacing. The second collar would not update and was showing a 99% charge when it had none. Connor decided it, too, needed to be replaced. I asked about a hundred and twenty-seven questions along the way. Connor clearly and effectively answered every single one. I never expected that three years into owning this fabulous piece of technology that the company would replace not one, but both collars. I am grateful. Love this company and their support team.

I can't say enough about the quality of the customer service I've gotten from Halo. I bought both my collars used and when both of them had problems they took care of me even though I was out of my warranty period. Not only that, but they were friendly and patient and hardworking to try to come up with solutions with any little thing that I've had. It's just been a great experience.

We have really enjoyed our halo collar. It has been very useful when our dog likes to chase deer and we can find her easily. If there was one drawback it would be that it has to be recharged every night. We’ve had one problem with it where the collar wouldn’t take a charge And Jacqueline walked me through the process to try to get it to reboot, but we were unsuccessful. She put in for replacement collar and it’s on the way. She was very helpful. I should’ve called her first. The training was good but it takes a while to complete

Thank you Halo collar! I recently learned that my collar had an issue and the collar itself not only informed me, but the company arranged for a quick replacement. The new collar works perfectly!! I am grateful for the speed and ease of the support in working through any technical issue. This collar is truly a live saver for me and my dog (who loves to be outside but will chase cars, bikes and walkers at any opportunity).

Quick and simple warranty process