I have gray hair
I have gray hair. New Wash makes my hair soft and manageable. Im often asked what shampoo I use and I always tell them New Wash. Customer service is fast, friendly, and helpful. Try New Wash, you'll love it.
By Shona B.
Monday, November 9, 2026 · Customer reviews of US businesses
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218 reviews
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Hairstory (hairstory.com) has 218 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 102 reviews with 5 stars · Clear filters
I have gray hair. New Wash makes my hair soft and manageable. Im often asked what shampoo I use and I always tell them New Wash. Customer service is fast, friendly, and helpful. Try New Wash, you'll love it.
By Shona B.
I've started using Hairstory recently and love the brand! Their Pre-Wash leaves my scalp feeling extra clean without being too dry and I love the convenience of being able to use one product in the shower to cleanse + condition.
By Jordan
I couldn't love this brand more! Hairstory has helped me love my natural hair. New Wash truly has brought my hair back to life.
By Syd F.
Great service, great customer care. Best barbers in UK
By Shem D.
I have been using New Wash for several years and love it. I recently noticed some dry scalp and asked for their advice. They answered very quickly with help. After answering a few questions, I will be trying their new product which is a richer version. I appreciate the help they gave me.
By Shari G.
Quick, easy & helpful customer service! My favorite hair products: hair balm & rich wash Perfect for my wavy and (former) frizzy hair
By Jessicawiththegoodhair
Hairstory, great products along with great customer service. Top notch!!!
By Nicole S.
I’ve been using Hairstory products for several years, and every one has made my hair look and feel amazing. Also, their customer service department always goes above and beyond to help. I recommend Hairstory to everyone—even my stylist. ☺️
By Kate S.