Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Great customer service. Effective product!
By JJ
Response from Hairmax· May 1, 2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team and that you're seeing positive results with the product. Your feedback means a lot to us, and we truly appreciate your support!
I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come across such genuinely helpful C/S these days. Not only are Hairmax products effective, but their C/S is exceptional. I will definitely continue to be a loyal customer. Thank you.
By Linda Y.
Response from Hairmax· Apr 7, 2026
Dear Linda, Thank you so much for your kind words and for taking the time to share your experience with Hairmax. We are sorry to hear about the issue with your shipment, but we're very happy to know that our customer service team was able to resolve everything quickly and smoothly. We truly appreciate your recognition of Carlos' courtesy and dedication to helping our customers. Providing effective products along with exceptional customer support is always our goal. Thank you again for your trust and loyalty—we’re always here if you need us!
Product was missing charging cord. I called customer service. There was virtually no wait time until I talked to Andrea. She was professional, attentive and was able to resolve my issue within minutes using the serial number on my unit. My experience with customer service was very good.
By DK
Response from Hairmax· Apr 3, 2026
Thank you for your review and for bringing this to our attention. We sincerely apologize that your product arrived without the charging cord, but we are very glad to hear that Andrea was able to assist you quickly and resolve the issue to your satisfaction. At Hairmax, we strive to provide excellent customer service and we truly appreciate your kind words about your experience with our team. If you ever need any further assistance, please do not hesitate to contact us.
Andrea was very helpful solving my problem. She was courteous and professional. I like dealing with USA- based support services and a company that cares about it's customers.
By Jill Hollingsworth R.
Response from Hairmax· Apr 1, 2026
Dear Jill, Thank you so much for your kind words and for taking the time to share your experience. We are very happy to hear that Andrea was able to assist you and provide the courteous and professional service we strive to deliver every day. At Hairmax, we take great pride in offering responsive, USA-based customer support and ensuring every customer feels valued and supported. Your feedback truly means a lot to our team, and we will be sure to share your comments with Andrea. Thank you again for choosing Hairmax. If there is ever anything else we can assist you with, please do not hesitate to reach out.
Very accommodating In helping me with my issue today. Call was quick and quick productive without wasting any time putting me on hold.
By Kimberly S.
Response from Hairmax· Mar 31, 2026
Dear Kimberly, Thank you for your kind review! We’re very glad to hear that our team was able to assist you quickly and efficiently. Providing prompt and helpful support without unnecessary wait times is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, please don’t hesitate to reach out. Best regards, The Customer Service Team
I recently purchased the LaserBand 82 and have just started using it. The device is very easy to incorporate into my routine and the sessions are quick and straightforward. I also had a great experience with customer service. They were responsive, helpful, and resolved my request quickly, which I really appreciated. It is still early for me to comment on results, but so far the experience has been very positive and I am looking forward to seeing progress with consistent use.
By Jill B.
Response from Hairmax· Mar 30, 2026
Dear Jill, Thank you for your wonderful review! We are very happy to hear that your LaserBand 82 has been easy to incorporate into your routine and that you are having a positive experience so far. Consistency is key, and we are excited for you as you continue your treatment journey. We also truly appreciate your kind words about our customer service team. Providing responsive and helpful support is very important to us, and it is great to know we met your expectations. If you ever have any questions during your treatment, please don’t hesitate to reach out. We are always here to help. Best regards.
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in addressing all my questions and concerns. Thank you!
By Eric
Response from Hairmax· Mar 27, 2026
Dear Eric, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you received knowledgeable and thorough support and that all your questions and concerns were properly addressed. At Hairmax, we strive to provide the highest level of customer care, and it is very rewarding to know that your experience reflected our commitment. Your feedback truly means a lot to our team. Thank you again for choosing Hairmax!
Hairmax in my experience has amazing products. I have the laser cap model 202 have been using it for some time. Great results with thickening my thinning hair. Recently lost the hat that goes with the unit. I reached out hoping I could buy one. They did some digging and sent me one for free !! What an amazing company and community! Love the brand and integrity. Will buy more products and happily recommend!!
By Josh
Response from Hairmax· Mar 25, 2026
Dear Josh, Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that you are seeing great results with your LaserCap 202 and that our team was able to help you replace your Hairmax hat.. At Hairmax, we truly strive to support our customers and stand behind both our products and our community, so your feedback means a lot to us. We appreciate your trust in our brand and your willingness to recommend us. Thank you again for being part of the Hairmax family! Best regards, The Hairmax Team
