Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Excellent customer service. Hairmax answered all my questions and very satisfied with their prompt response.
By Mathew P.
Response from Hairmax· Sep 4, 2026
Dear Mathew, Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience with Hairmax and that our team was able to answer all your questions promptly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience!
I received the most exceptional customer service from the representative Andrea! She was an absolute pleasure & delight to speak & deal with!! She was kind, patient, knowledgeable, & thorough!!! She also connected with me as a consumer & person. I genuinely appreciate the time she gave, to answer all my questions & properly educate me. Getting to speak with a LIVE representative was extremely important & valuable to me! There's no way that AI (Ai) could have given me the same experience & outcome I had with Andrea!! I couldn't have asked for a better representative to speak & deal with!!! So please recognize Andrea, in the highest way possible, for a job well & exceptionally done. :~D
By MRS
Response from Hairmax· Sep 1, 2026
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your exceptional experience with Andrea. It’s fantastic to know that Andrea’s kindness, patience, knowledge, and thoroughness made such a meaningful difference. We especially appreciate you highlighting the value of speaking with a live representative and the personal connection she provided. We truly believe that listening, understanding, and genuinely caring about our customers can make all the difference. We’ll be sure to share your kind words with Andrea and recognize her for the outstanding service she provided. We know she’ll be thrilled to hear how much you appreciated her support! Thank you again for your thoughtful feedback and for giving us the opportunity to assist you. We’re so glad Andrea could provide the experience you deserved!
Customer service is outstanding. Problems are dealt with immediately. So happy I bought this brand. I love the laser cap and I’m happily seeing new hair growth. Highly recommend Hairmax!
By Shelly
Response from Hairmax· Aug 12, 2026
Dear Shelly, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Hairmax laser cap and are seeing new hair growth. It’s also great to know that our customer service team has been able to support you whenever needed. We truly appreciate your recommendation and are so happy to have you as part of the Hairmax family!
Carlos, in Hairmax Customer Service, has been very professional, patient, caring, informative and helpful in assisting me in finding a resolution to a problem arising from a technical failure of the controller of my Laser Cap. What Carlos and I had thought would be a straightforward extended warranty resolution …has become a bit complicated. Carlos has gone above and beyond to help me work through the problems that have arisen … guiding me through the various steps. Unfortunately we are still waiting to hear from the extended warranty company … but, with Carlos’s help, I am hopeful everything can be resolved and the purchase of my new Hairmax Lum completed within a matter of days.
By Joanne Z.
Response from Hairmax· Aug 3, 2026
Dear Joanne, Thank you so much for taking the time to share your experience and for your kind words about Carlos. We truly appreciate your patience throughout this process. We're glad Carlos has been able to assist you every step of the way. Providing attentive and personalized support is something we strive for, and your feedback means a great deal to our team. We remain hopeful that the extended warranty will provide an update soon so we can help bring this matter to a successful purchase. Thank you again for your trust in Hairmax, and we look forward to getting you back on track with your new device.
Great customer service is the pinnacle of doing business with a company in my opinion. I had an excellent experience with the company Hairmax. I contacted them this week with questions that were pertinent to me, and they were most helpful and lovely in helping me gain the answers, as well as advise, me. I am excited to start using my new Hairmax which will be here shortly. Here's a big thank you to Hairmax!
By Sharon W.
Response from Hairmax· Jul 31, 2026
Dear Sharon, Thank you so much for your thoughtful review! We're delighted to hear that our team was able to answer your questions and provide the guidance you needed. Providing excellent customer service is always our goal, and it means a lot to know we made a positive impression. We hope you enjoy your new Hairmax, and we're excited to be part of your hair growth journey. If you ever have any questions along the way, we're always here to help. Thank you for choosing Hairmax!
My son has been using this pretty regularly and his last hair cut, our barber commented on how thicker his hair feels, without knowing he was using it. He was excited to hear it’s making a difference!
By Shantel S.
Response from Hairmax· Jul 27, 2026
Dear Shantel, Thank you for sharing your son's experience with Hairmax! We’re thrilled to hear that he has been using the device consistently and that his barber noticed a positive difference in the look and feel of his hair. It’s wonderful when results are noticed naturally, and we appreciate you taking the time to share this feedback with us. Consistency is an important part of any hair care routine, and we’re excited to be part of your son’s hair growth journey. Thank you for choosing Hairmax, and we wish your son continued success!
Purchase another hairmax cap, and they offer excellent service. One thing I would recommend is that you invest on the extended warranty. Under alot of stress in my life and my hair is falling out. Thank you hairmax for your assistance on solving my problem.
By Brenda W.
Response from Hairmax· Jul 27, 2026
Dear Brenda, Thank you for your kind review and for choosing Hairmax again. We truly appreciate your continued trust in our products and are delighted to hear that our customer service team was able to assist you. We understand that stress can be a difficult experience, and we hope things improve for you soon. Thank you as well for sharing your thoughts about the extended warranty—it can provide valuable peace of mind. We appreciate your support and wish you the very best on your hair growth journey. If you ever need assistance, please don't hesitate to reach out to us.
Very easy to get someone on the phone. Once I did, Carlos was extremely professional, patient, and very knowledgeable regarding the various device options and the products available. Thank you, Carlos!
By Doug D.
Response from Hairmax· Jul 7, 2026
Dear Doug, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that you were able to reach our team easily and that Carlos provided you with professional, patient, and knowledgeable assistance while helping you explore the different device options and products. Providing exceptional customer service is one of our top priorities, and your kind words mean a great deal to us. Thank you for choosing Hairmax. We appreciate your trust and look forward to supporting you throughout your hair growth journey!
