Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
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Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 27 reviews with 3 stars · Clear filters
I charged my ultima 12 laser comb yesterday for like 4 hours. I just used it for the first time today and it won’t turn on unless I keep it in the charger. So, I used it while it was in the charger. It beeps and vibrates every 4 seconds and the lights were on. I am just upset that no matter what I tried it won’t turn on unless it’s connected to the charger. Plus my head felt a little warm after I used it, I hope that’s ok.
By Reema
I just discovered this product through FaceBook today and wanted to offer my comments regarding the reviews. Over 1/2 of reviews are not positive and at least another 1/3 have nothing to say about new hair growth at all, rather only customer service and other products used so, it seems that only a very small portion of reviews even mention hair growth after a very long time of usage. However, currently I am using the iRestore helmet for 6 weeks and no results yet. But, they offer a money back guarantee after 6 months if not satisfied so the risk is worth it for me to try it out. My question for HairMax is do you have a money back guarantee? Why does your product not cover the entire scalp? How long do you have to wear it and how often per week? What is the total cost for just the laser product? Thank you!
By steve
Response from Hairmax· Jun 13, 2019
Thank you for your comment, Steve. It is unfortunate that we cannot control the "trolls" on Facebook, but do our best to address those with legitimate comments, questions, and concerns. Any LLLT therapy will take time, even with the iRestore. HairMax does offer a 5-month money-back guarantee, less a 20% restocking fee as we do not resell used devices and thus returned products are disassembled for parts. All of our products cover the entire scalp with minor adjustment of the devices. As most LLLT therapy devices will recommend 3 times a week, every other day, as do we. The time varies per devices as does the price which is dependent on the number of lasers in the device. Also keep in mind that we do not use LED's in our devices, strictly all lasers. Please feel free to contact us directly with any additional questions toll free (866) 527-3726 or + 1 (561) 417-0200 to speak directly with a Lexington Representative, we are always happy to help.
I think the product is slowing my hair loss. I am not seeing any regrowth that I had hoped for.
By Laurel M.
Hairmax changed the shampoo and conditioner formula. I tried it but didn't like it. I will use another company for my hair care products now. The laser thing works OK. Not sure if it really works or not or if the Rogaine is what is helping my hair loss.
By Mark N.
where is the old Hair max shampoo bottle???matches conditioner??
By louis C.
Response from Hairmax· Mar 22, 2019
Thank you for your inquiry review, Louis. The "old" hair care line has been discontinued thus liquidating any legacy hair care products in stock. We hope you have the opportunity to try our reformulated Density hair care line. Please contact us at [email protected] or by call toll free (866) 527-3726 or + 1 (561) 417-0200 to speak directly with a Lexington Representative who will be happy to help with any further questions.
The product worked well with my hair, but I am sensitive to scents and the smell was too strong for me.
By Diana P.
Response from Hairmax· Mar 21, 2019
Thank you for your comments, Diana. We truly appreciate the time taken to provide the review. Your feedback has been shared with our quality team for consideration for future formulas. Please let us know if there is anything more that we can assist with to make your experience more satisfying.
I received the newer Hair Max 2 weeks ago. I had an older model which I bought a few years ago. I mainly got the new one to cut down on the time sitting with it on my head. Time turns out to be a few minutes shorter than the older one. But it is not just 90 seconds as stated in one of the ads. The overall fit is larger, as expected, because there are more lasers. That also makes it heavier, and because I have a smaller head, the fit is a little looser. But If It grows a few more strands of hair I'll be good with it.
By jepierson
Response from Hairmax· Mar 20, 2019
Thank you for your review! The LaserBand82 therapy time is as little as 90 seconds but can be recommended for longer, depending on how advance the hair loss may be. We also offer a complementary set of adjustable teeth to help with those with larger or smaller scalps. We have placed the order for the long teeth for you to help bring in the circumference for a better fit. Please let us know if there is anything more we can assist with to make your experience more satisfying.
A bit pricey and not sure it’s doing anything yet. The shampoo and conditioner are fine. Delivery was quick.
By Laura V.
Response from Hairmax· Mar 7, 2019
Thank you for your review, Laura! We are just a phone call away if ever you have questions regarding the product or expectations around them. Please feel free to contact our corporate office Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200. Please let us know if there is anything more we can assist with to make your experience more satisfying.
