GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR Optiks· Jan 3, 2024

Hi Natori, Thanks for reaching out, happy to clarify as much as possible. You reached out during our office holiday period for the New Year. We are also working through responses as quickly as possible from the holiday season, so please understand that while we are a small team, we do work as quickly as possible to get responses out. Thank you for your understanding. Best wishes, Terry

Response from GUNNAR Optiks· Dec 29, 2023

Hi Karre, Thanks for bringing this to our attention. I saw your warranty claim and we are sending a separate pair of lenses that will be correctly tinted. Again, super sorry for this mixup, we are committed to ensuring you receive the correct product. Best wishes, Terry

Response from GUNNAR Optiks· Dec 27, 2023

Hi Mario, Thanks for reaching out, sorry to hear that you were unhappy with your experience. Unfortunately, regarding the extended manufacturing timeline, that is a result of the holiday influx for orders. Custom Taxes/Import fees, however, are not enforced by us, but your local governance which requires additional payment for US imported items. I am sorry that this was not clear, but this charge was not applied by us at GUNNAR, but FedEx International for localized package processing. I hope this information helps. Best wishes, Terry

Response from GUNNAR Optiks· Dec 19, 2023

Hi Ren, Thanks for providing your insight, we do sincerely apologize for the tint and prescription mistake. I've already sent out the updated instructions so we can get this corrected and a return shipping label provided to you. Again, we are deeply sorry, but we are committed to rectifying this issue. Best wishes, Terry

Response from GUNNAR Optiks· Dec 19, 2023

Hi Igor, Thanks for reaching out, to clarify both of the products you received are confirmed to be Amber Max 98. The difference you may be seeing with your lens is that our prescription lab uses a different tinting process that still provides 98% of blue light protection. We do not have a 75% blue light tint at all. The tracking issue was a mistake on our website backend, sincere apologies for that! It does not reflect where the products actually were in processing and we have notified the affected customers. Best wishes, Terry

Response from GUNNAR Optiks· Dec 15, 2023

Hi there, Thank you for reaching out to us about this - our apologies for the delayed response, we've been working through customer communication as quickly as possible during this busy holiday season. I understand the confusion regarding the bucket sale listing of the Intercept glasses, and hopefully I can better explain how it was setup. While the product was showing in the $20 bucket sale, not all versions of the frame were included in the sale, and we could have done a better job at showing that. The pair of Intercept glasses that were included in the sale were Intercept-Onyx-Clear (Natural Focus). We are sending your feedback up to our dev team, so next sale, things will be adjusted and made more clearer for our customers. Again, we are sorry for the confusing shopping experience. I hope this helps better explain. There are still chances for some holiday sales to launch this year, so be sure to follow our promotional emails and keep an eye out! Best wishes, Terry

Response from GUNNAR Optiks· Dec 13, 2023

Hi Katy, Thanks for reaching out, so sorry for the delay in response as we're currently under a higher volume of inquiries and we've just changed responding platforms. We do apologize for the inconvenience, but we are working to get back to you as soon as possible within the next 1-2 days. Best wishes, Terry

Response from GUNNAR Optiks· Dec 8, 2023

Hi Lisa, Checking your order information, it looks like USPS is currently under duress from the holiday season and package deliveries are delayed. Sincere apologies as we've shipped the item on time, but with the holidays and increased package load, some packages are arriving slower than normal, and that isn't something we're able to change on our end. Thank you for your patience and understanding. Best wishes, Terry