Emily was amazing
Emily was amazing. She was very helpful and very polite.
By Sarah T.
Sunday, November 8, 2026 · Customer reviews of US businesses
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371 reviews
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Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 203 reviews with 5 stars · Clear filters
Emily was amazing. She was very helpful and very polite.
By Sarah T.
Jessica was an absolute hidden jem. Get customer service attitude was awesome and she went above and beyond to assist.
By Kira D.
You guys rock, thanks for being so caring and listening and helping me with the things i am not good at
By Samuel W.
Austin was wonderful, and kind. she made my problem her problem and that speaks volume.
By Dan Q.
Always answer and always helpful when I call with questions!
By Elisa W.
They are always so kind, and go the extra mile to make sure your concerns are not only addressed but personally follow up to ensure the task was completed.
By Shawnee R.
Guideline has been great for our company, from few person startup to 50 people. Always great knowledgeable support with follow-up if required. I hope that the joining with Gusto does not ruin Guideline. We left Gusto years ago due to horrible customer service. Gusto needs to learn from Guideline!
By Tom K.
The customer service representative's name was joy and she did a wonderful job
By Roger