GuidelineReviews of guideline.com

The representative i spoke to was very patient and kind with helping me troubleshoot my access to my account

Customer service was very helpful and patient thank you

Mario was a great help going above and beyond.

Well, I called Accrue close to 4 pm not realizing your office shut down at 4. When I was speaking with clerk that helped me , I believe her name is Alicia,, I needed help with administrative issues . When 4 pm arrived , I lost the line and I tried to call back to no avail. But Alicia called me back and continued to assist me. Awesome service !!! Very appreciative Thank you

Julie was v informed and clear with respect to site navigation, IRS requirements, and various impacts to making changes in my company account

She was great, friendly, extremely helpful. Honestly could not have been a better experience. Jessica S. is great!!!

I had a great experience with Guideline. I spoke with a representative named Lily, and she was absolutely fantastic. She took the time to answer all of my questions clearly and thoroughly, and made the whole process feel easy and stress-free. She was super friendly, knowledgeable, and genuinely helpful. Really appreciate the great customer service—highly recommend!

I had found documents from an old job, logged into the old Pay app. Did not see ANY DOCUMENTATION for my old 401K on Gusto. I called Guideline, the company that manages 401Ks through Gusto, and was met by Kelsey!! Kelsey was calm, understanding and listened!!! She is SO knowledgeable about the product, and the 401K processes!! I took her name, so I can call back and request her!!! Kelsey, you made my day!! Thank you!!