Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
371 reviews
GuidelineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 203 reviews with 5 stars · Clear filters
Super helpful, I'm so relieved I could call and talk to a human who answered the phone right away and helped me get what I needed in a matter of minutes. I'd been struggling to figure it out myself and it was so easy to call to get support.
By Kate B.
Great service and explanations of funds and how process works with IRA.
By Lynette T.
Rachel, Elise, Tony and Henry provided outstanding customer service and helped me get my new company plan started ASAP. They answered all of my questions with patience and provided expert guidance.
By Ann
Maylee is very professional and friendly. She knows how to make you feel comfortable even I have a lot of questions to her. She I great!!!
By Emma H.
Hannah was very knowledgeable, appreciative, and understanding. The entire conversation was pleasant and helpful!
By Chrid
Jessica has been beyond helpful to me as my interaction relates to a rollover of my late husbands 401K.
By Amy R.
Great and smooth customer support team. Francis is the best!
By jacob E.
My experience has always been great with guideline. Today I had to call because I had lost access to my account when I resigned. The gentleman who helped me was so kind and patient and stayed with me on the phone until I got back into my account.
By Kim B.
