GuardsmanReviews of guardsman.com

If there was something less than zero I would use it. My chair has always had a cover on it, has a loose "decorative" thread. Apparently that isn't covered. Had my dog peed on it or someone bled on it, burned it with a cigarette or tore it with an object, it would be covered. They would repair IT but not replace the "decorative stitching. The chair was sat in 5 times. I am so angry at the misrepresentation of the 5 year warranty and the lack of customer service when trying to file a claim. I will tell everyone I can that this is a complete rip off.

Absolute rubbish, scammers. DFS are to blame as they me sofas with warrenty from guardsman never heard of them! After an ink mark gor I contact and guess what it’s not covered as I should have told them earlier?? It happened a day ago? How soon could I report it. Absolute losers and a waste of my time and money.

I had a very bad personal experience claiming my damages with guardsman. They DO NOT give clear instructions while raising the claims. We bought a 10 person sectional from havertys and purchased guardsman protection as well. I created the claim in Oct and i was provided a link via the email to submit the pictures. i tried to ensure i follow all the instructions regarding the size of pictures etc. However I was not able to submit, after trying for a week I called them and they said maybe servers were down, please try again. So i did but in vain, I got the same fatal error with no more information. I tried to call the customer service and got the same response. This went on for 3 weeks and and calling them like 4 times. Finally, 4th week, I tried to explain the whole situation and I was tossed from one department to other for about 80 mins to get to someone who said the old claim was not closed and so i was unable to uploaded pictures. They helped in closing the old claim out and re-create a new one. I went on to submit the pictures finally and waited patiently for 2 weeks to hear back from them. They rejected the claim saying the date was passed and they would not accept any damages. This experience is definately a good one as we pay money to ensure our furniture is safe and the premium charged is relatively high. I would NOT recommend anyone to suffer like this paying extra money to them. Please DO NOT BUY ANY PLANS with this company.

I purchased thier warranty for all 3 pieces of my furniture at #DFS. I was told that it covers any accident and damages etc. My furniture is white so of course it will discolour over time but not to an extent where I felt I needed to claim. Now my child has has an accident on them and they have said that there are other gradual stains present so my claim is void. I'm calling for a recent stain, not an old stain! I feel that I need to claim or sue DFS for selling me this rubbish by misleading me!

Where to start? Purchased 5-year warranties for four appliances when we got our kitchen redone last year--I had no idea these warranties were scams and will definitely let the appliance store (which was awesome) know not to use Guardsman any more. I filed a claim for a broken microwave three months ago. They sent us a technician who said, "oh, you need a part" and left, and we never heard from him again. The tech's number was disconnected; Guardsman gave me a new number for a business with the same name in a *completely different state*--then they gave me another number that goes straight to VM. I explained this, and Guardsman said they had to confirm that the OOS number was in fact OOS and wouldn't service me (I'm in Maryland, business is in Kentucky :) ), and they couldn't give me a referral to another tech, even though the first seems to out of business. Twice, I was told the case had been escalated, and they would call me back. Never happened. Honestly, a broken microwave is not a huge deal. But I did pay for the warranties, and I don't like feeling cheated, which is exactly what is happening. Very soon, I'll file a complaing with the BBB against Guardsman/Amynta unless I can recover what I spent for the warranties, and I'll just pay out of pocket for repairs. This runaround isn't worth it.

This is the worst company ever, I will warn Furniture Direct to not market their warranty again as they do not keep to what the tell customers. I sent in my request and they said is not what happened to the couch, then tell me what happened to the couch since you're in my house. requested for refund and they said they will not refund me my money back. This is daylight theft, if you know that you can keep your words, please stop using the furniture company to still from customers.

I purchased a five year warranty. Called in May to place a service order. Told I have to do it online send in pictures with the online request they come out only fix half the issue put in another request they say they do not fix it but the scheduling department says they do it’s a sectional all 1 piece. They send out the parts I pick them up on the 19th they say the can’t fix it because it’s past 30 days. I reported another issue on the same day and they still have not addressed it. Keep getting the run around. I gave them a number to call me on they call my husband phone and leave a message saying we can’t fix it because it’s past the 30 days but they couldn’t call and leave a message to say we are trying to reach you to come out and fix your furniture. I also called the furniture store Cleo’s who said it couldn’t have been 30 days because I haven’t had the parts for 30 days because I had to go there to pick them up. Why not send the parts to the person coming to fix the couch. It’s all an excuse not to fix my couch and they are so focused on the lights but not the entire mechanism that’s not attached to the couch. Do you fix that

Would never purchase this insurance. They find any reason not to cover it. My nephew drew on my couch and they denied it. 14k with no real protection bs.