GSouSnowReviews of gsousnow.com

Customer service is NON-EXISTENT. I placed this order on 12/19/2022. Given a lack of activity or progress in processing the order I tried to cancel the order, by contacting customer service via the associated email address posted on the website according to that policy, on 01/03/2023 and 01/05/2023. This was primarily because the processing time was unrealistic for me. 24 days to process my order prior to shipment! This is unrealistic, if such delays were in place, the customer should be informed somewhere on your website, at some point in the process of placing the order, that processing time would have been 3-4 weeks (at least?). I might not have place the order and saved myself, and your service departments the trouble of processing my order (no hassle for customer service department, as they probably do not exist and have not resounded to my communications). The order shipped on 01/11/2023. The order was received on 01/18/2023. Sadly, all items were I'll fit to my frame, which put me in the return category now... I have sent emails daily since 01/20/2023, two days after the order was received. Their customer service policy states return authorization required prior to return. I continue to ask for authorization. I have received zero responses to my emails requesting return authorization or requesting cancelation of my order (which should have been granted, my requests were made well within their posted cancelation policy). My return requests have all been done within the stated time frame per their return policy. Never a response. Not a one to my 26 emails. Which brings me to a credit card dispute... Yet to be resolved.

This is absolute scam!! They never respond the emails, although I’ve already paid, I never received the item. No information, nothing!

I ordered, paid and quickly recieved a womens' snow jacket. I love the jacket but its too big. I have send about 10 emails requesting a return to which I have never gotten a response. I have sent a message on their facebook account. No response either. Super frustrated to have paid $150 for a jacket that I can't wear or return. SCAM COMPANY. Their website says you can use their on line chat to which there is no chat. They say you can return with email permission but they don't respond to email. The jacket came in a package with NO return address nor any order slip. Unhappy.

Scam. Order never arrived (I already paid), after contacting them they told me it’s sold out. There was never an information about that from their side, also you can still purchase the exact same style on the website (despite its „sold out“?)

You can not reach CUSTOMER RELATION SERVICE!!! . If you have any issue about the products they do not reply your mails. Also even the brand seems British company, they send products over CHINA, so you will pay extra extra custom fees.

Do NOT BUY STRAIGHT FROM COMPANY! They placed the tag on the zipper in such a way that it would be removed if you try on the jacket. But if you try to send it back to China (yes, the company is in China) they will return it back to you bc the tag is removed. Scandalous business practice. Ensure you buy at least 1 size up, too, as it runs a tad small.

The customer service was horrid. They wouldn’t answer my emails. I ordered a Gsou Snow Brand Women's Colorful Fur Hooded Windproof Ski Jacket and will not buy again. Beware of the size chart, always order a sizer larger than you think you need. Very unprofessional, will be doing future shopping elsewhere.

One star is too much… No answers on emails, no information about your order, nothing. Be sure to pay with the services that guarantee refund because you’ll never get it otherwise.