Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
176 reviews
GSouSnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GSouSnow is a professional ski apparel brand dedicated to providing top-quality gear for skiing enthusiasts. Our name blends three core elements of the skiing experience: Gravity, Sough, and Snow.Gravity: Gravity gives skiing its speed and exhilaration. GSouSnow ski apparel features lightweight designs and advanced materials, helping skiers move freely while embracing the force of gravity.Sough: The whispering sound of the wind as you glide down the slopes symbolizes freedom. Our products emphasize windproof performance and breathability, allowing you to feel the rhythm of the wind and enjoy a comfortable, dry experience during high-speed descents.Snow: Snow is the stage for skiers and the inspiration behind our designs.
GSouSnow (gsousnow.com) has 176 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 72 reviews with 1 star · Clear filters
Avoid this company. They promise easy returns that do not actually exist. They do not provide a return address, but only offer a refund of a small amount and suggest leaving the item. This way, a return is practically impossible.
By Natalia J.
Stay AWAY! Cheap quality, bad customer service and there "easy return" is that you pay for shipping both ways and on top "restocking fee". Cost me $120 just to return all the crap I've got from them
By Aleksandra L.
If I could get this company zero stars I would, Our family are a long time snowboarders /skiers! We love to support snowboard companies! We have had ikon passes for years and normally usually buy local or from companies that are honest!.My boys wanted a pair of their bibs for Christmas. We ordered 2 bibs. I have a 15 year old and a 18-year-old. We revived them and they were ginormous. Neither size fit the boys they were swimming in them. So naturally I was going to return them a few days after we received them. Customer service told me to take pictures of the unused bibs show them that they were not used pack them up and return them back via UPS etc..which I HAD TO PAY FOR .. fine!! FYI they DO NOT SUPPLY A RETURN LABEL! YOU have to pay for shipping. Plus they take out a restocking fee for returns! Really ok fine.. ugh! No big deal whatever. I did everything they asked me to do. Before they would even give me an RETURN address to send back my merchandise .. asked me to take pictures of the items I was returning show them that they were unused tags and in tack and in the box. Which I did and return them within seven days via UPS ect. Which I DID so a week and 1/2 later I contacted them said hey checking on my return never heard from you. Where is my refund?? Over $300.00! When is my refund coming?? They tried to tell me my refund time was maxed out because I did not send them a tracking number within 7 days! Really! Your joking! I got the label the address she gave me my name and address and bibs were all inside the box that I had to pay for to return so I sent them the picture of my tracking number and my UPS slip after she told me ..They said sorry too late. You were supposed to send it in within seven days of the return. Screw you!! They tried to say since you never gave us the tracking number Those items are lost in our warehouse and we don’t know they came from?? Really!! well listen people contact your bank and dispute the charges it’s illegal. I looked on their website. Dispute your charges and you’ll get your money back. Don’t let this company fool you that’s how they make money. Lesson learned don’t buy from China ! Screw off!
By Brady C.
I ordered the wrong color for a Christmas gift. Immediately ordered a second pair. The first was delivered on 12-22. After Christmas I tried to return them on 1-6 and was told it was beyond their "15-day" return policy. The second pair came from CHINA. DO NOT do business with this company.
By Deborah Sather S.
Ordered pants - they canceled it. Ordered 2nd pair of pants - they canceled it and asked me to pick another pair. They offered a $30 credit. I tried to order another pair but then they magically said the 2nd pair I ordered were available. They instead sent some discontinued bibs they were trying to get rid of. Awaiting a response. Expecting to have to fight the charge
By Soren Nathaniel C.
DO NOT use this company. They are a huge scam with a ridiculous return policy and will try every trick in the book to avoid refunding you, if you do ever get a return address, they will start adding in random things you missed which incur a penalty on your refund amount. Quality is also not good on the jackets and pants. AVOID.
By GW
Do not buy from this company!!! You will not be able to return your item , I ordered ski pants and they didn’t fit they refused to take them back and offering me a 10% discount off next item , WTH , beware buyer , they are VERY unprofessional!!
By T W.
Fake return policy, I purchased it because it says free and easy return from the website. I emailed them and asked for return because the size doesn’t fit. They did not want to send me the return address and threatened me that I have to pay the high shipping fee and custom fee if I want to return this back to their warehouse in China. They only want to provide me with $80 (less than 15% of the price I purchased) refund and asked me to keep my item. Why would I need something that doesn’t fit me, this is really a scam after all.
By Chloe L.
