GrovemadeReviews of grovemade.com

Their website is quite fantastic. They sell their products with superb photography and a user-friendly layout. I purchased a Monitor Stand - wondered about the price, but decided I wanted something nice and worth keeping. I spent the $350+ [I ordered a wool desk mat as well] and waited for them to arrive. We were excited when they arrived, opened the packaging, and found assembly was required. Not a big deal, but it should have come completed for that price. This stand was a disaster. Cork legs, metal stand, and the wooden top. It came with very simple instructions, but this just did not fit together with any sturdiness. It's design was terrible, so cheap when put together- no way it could hold anything on it. It took me 2 minutes to unpack, 2 minutes to put together, then 2 minutes to want to pack it back up for return. So very disappointed. Never unrolled the wool deskmat since they were purchased as a matching pair. No return label - cost me $45.16 to return this. Caution anyone from even trying their products - because when you are disappointed, you'll be out $50-$100 for the shipping and have nothing to show, but a sick feeling that you have been had.

I drank the Kool-Aid and ordered the Grovemade shelf unit. Order came fast enough and well packed. When I took it out of the box, I saw some styrophone which I assumed was for packing. Turned out the styrophone was the actual legs for the desk shelf. The top is made of stacked plywood with a real oak veneer. Add the metal shelf in the mix and the unit was close to $600 with tax and shipping. To say I was underwhelmed is an understatement. I do not understand the rave reviews on every YouTube office makeover. How in the world can this mediocre unit be worth so much? On top of that my 32" dual monitors felt so high that I had my head cocked like I was sitting too close in a theater watching a movie. Uncomfortable for sure. I tried to accept my fate but could not comprehend what I received vs the cost. Didn't see the value. Didin't see the need for the premium price. To add the icing to my crumb cake, I decided to return the unit less than 24 hours after receiving it. I carefully boxed it up and took it to a UPS store to ship it back and get a refund. First mistake, Grovemake does not provide a return label. The unit has to be returned at my cost. I hated the unit so much, I decided it was worth the cost. Did not even hesitate. To my dismay, the cost to ship it back to Portland, Oregon from Chicago was $116. Yowza!! Second mistake, I was already out the $35 original shipping charge and now will lose $150 total for the priveledge of trying a medicre product. Don't believe the hype. The product is mediocre and you will never feel it is worth close to $600 with the extra overpriced $160 mid-tray. Skip it. Plenty of DIY videos on YouTube. Spread the word.

I'm going through what everyone else has mentioned regarding the problems with customer service. I placed an order on the 4th (the "order status" page said it was supposed to be delivered between the 6th - 13th), and I still haven't received it. I've emailed multiple times, and they keep saying they are going to ship it. At this point, I'm probably going to dispute the charge on my credit card.

I would never suggest that anyone buy anything from Grovemade. The product I ordered was a desk shelf It took quite a while to be shipped to me and when I got it there were no instructions in the box and parts were missing...some screws. I corresponded with their customer service people only to find that customer service was not on their agenda. I wrote several times and got no answers after the first coupe of emails. They told me they would send the screws in 5-7 days. Why not just put a few screws in an envelope and mail them to me? I never got the parts that were missing. I sent a copy of my emails to the company founder. He never replied. I liked the way the product looked on line and the website seemed to depict a customer-centric company that had a nice vibe. Nonsense! They have totally abandoned me and I have never ever seen worse customer service. STAY AWAY!!! BTW, there are alternatives to their products on line at better prices and though I have not yet ordered from their competitors I am positive no matter what, I will receive better treatment.

Awful experience. Terrible company

Terrible service! Brought a monitor stand in walnut but was sent a maple color instead from some place in Ohio. Add’l the stand had missing footing on one side so they issued a RMA WHICH COST ME $35 to return. Took more than two months and they would not even acknowledge receiving the item. Numerous emails and no response so I looked up the founder/owner on the Net and finally got a refund after almost 3 months! I can’t say how disappointed I was with this Company after having brought several desk items previously.

best products but worst company with delivery dates, better to by their products from ebay from others, or beready to wait 2months for goods plus lots of lies and excuses still waiting for my order 331931, from 11september

Grovemade: a profit-driven company where customer satisfaction doesn't exist. They do not answer and the price is too high for the quality. They are just really good at Photoshop. Don't buy there, I suggest Oakywood or Balolo instead.