Grounded LabsReviews of grounded.so

I was having an issue getting my side table reconnected to grounded labs. A quick reply from Zach let me know the issue was theirs and shortly after, everything was working properly again. Not only did he get right back to me, he gave a code for a credit due to outage. Great customer service goes a long way. I’ve got a great table and a great company backing it up!

I 100% love my Oasis sand coffee table from Grounded Labs. While perhaps an indulgent purchase, I have never regretted it! There had never been any real problems with my table either. I've had some questions and perhaps technical glitches, likely influenced by me, but that's it! One consistent thing is I never worry if I have a silly cry for help, someone, will answer my call! 🥰 So thank you, Grounded Labs.🥰

My Oasis Mini was delivered as expected and well packaged to prevent damage during shipping. I had an issue with the wall connector which was addressed quickly with good communication. Lovely to watch the designs emerge!

I've ordered 3 of the Oasis minis, 2 just recently. My order was lost and Ron got me another one in like 3 days. Above and beyond awesome in my book. Thank you Ron and Grounded labs for your caring and excellent customer service.

I had an outstanding experience with Groundedlabs' customer support. They went above and beyond to help me source replacement sand for my Oasis Mini, even though it is not currently shipped to Europe. They took the time to answer all of my questions and arranged a complimentary shipment to Greece. The entire process was friendly, professional, and far exceeded my expectations. It's rare to come across this level of customer care, and I'm truly grateful for the support I received!

I pre-ordered the coffee table knowing it was going to have a shipping delay. The product arrive when they said it would. With that being said, the wait is DEFINITELY worth it. I give the customer service and the product a 10/10. Highly recommended!

I love this machine and love the fast customer service. I always look forward to the new designs, and there are many, and always new ones added regularly. I am always amazed with looking at the small metal ball making the perfect designs, and being able to control the endless different types of lighting effects is a huge bonus.

Love their patterns. Bought a side table for the home. So much fun that I got a mini for my clinic. Then ordered their new larger one to put in my waiting room. Had a software issue that they responded and quickly solved for me. Highly recommended. There are other similar type which I previously purchased. Oasis much better. More patterns and Great customer service. Don’t buy the others.