Grounded LabsReviews of grounded.so

Paid over $840 for a table in January. The advertisement said SHIPPING JANUARY. It’s now March, the same ads show shipping April. I’ve been misled via email on deadlines and timelines citing a different excuse each time. Look at the prior posts, they clearly ship out the item when a complaint is made and then post a response like it was taken care of already. Here’s what they do. They take your money and hold out on people until enough are ordered that they can buy them at a bulk discount. Unfortunate. Send me, and everyone else our tables. 😡

Good luck getting whatever you order. I’ve been waiting almost a year! If you go on their website it says it will ship out within 6-7 days.. yet here I am still waiting from last May! I ordered it for my husband for Father’s Day! That’s how long we’ve been waiting.. they used to send update emails but I guess they no longer do that. If you ask for an update now, it’s A.I generated so they don’t even give you an actual answer. I’m assuming because too many people didn’t get their product? It’s like they’re prioritizing the people who have bought them recently, not the ones that have been hanging on. Ridiculous. Maybe I should cancel my order and reorder it. I bet I’d get it quicker. I’m just the sucker that believed them. Do yourself a favor and stay away.

Do not buy from this company. They lie when they say they have responded to messages. The owner is extremely rude and needs to work on his customer service skills. You can find the same product at a cheaper price from other companies.

I really wanted to love the Oasis Mini, but it’s been an ongoing frustration since the day I got it. When I first received the device, I tried creating playlists of patterns, and it would randomly stop working mid-playlist. The only way to get it running again was to go through a whole ritual of resetting it. It wasn’t a quick fix either. It was a repeated, annoying process that completely killed the experience. Over time, that specific issue became less frequent, but then it was replaced by a new problem that’s just as bad (if not worse). Now, when I set up a playlist and run it, the magnet mechanism stops pulling the ball all the way through the full pattern. It starts skipping part of the track, so a middle section gets completely ignored. The result is that the pattern looks broken and “screwed up,” like the device is only half-working. At this point, it’s hard to trust the device to do what it’s literally designed to do. For something being sold at this price point, the product should work consistently and correctly, not require constant troubleshooting or produce incomplete patterns. The concept is great, but the execution is unreliable. I wouldn’t recommend this to anyone unless they’re okay paying for something that doesn’t fully function the way it’s advertised.

I preordered a mini table in April 2025 & was supposed to get it in June 2025. It is December 2025 and I still haven’t received the table & now I’ve been working on trying to get a refund since November 2025.

I placed my order in July 2025 and as of December 9, 2025 am still waiting for an update, I paid in full for this product and have nothing to show for it. This was supposed to be a Christmas gift and now I sit and wait. Waiting for a reply for shipping, refund or me going to BBB or local news affiliates about an unethical company.

This company will gladly take your money but give you no product! I placed an order in August under the premise it would be shipping in November. No personal updates were ever given to me about my order. Found a general update that tables "are on the ship" and headed to the US, but no other details were given. I finally reached out and asked for an ETA about my order and was told my table wouldn't arrive until January or even as late as February. This was to be a Christmas gift so asked to cancel. Giving one star only because they did refund my money, but otherwise it would be zero stars. Makes me wonder if I would have even received the table in February.

I’m really starting to wonder if I got ripped off here. I ordered the Oasis sand coffee table in April with the understanding the table would ship in June. I was told in June that “due to tariffs” the table will now ship in July. Then in July it was bumped to August, and now I’m seeing it was bumped out again to September. This is not what I agreed to. I’d like my order shipped now please, I’ve been very patient,