GreystarReviews of greystar.com

Unfortunately Greystar acquired my property rental as I moved out. Legally, they are obligated to honor my lease which stated the security deposit I was required to pay was $3025. I filed a small claim and was awarded the security deposit. I have been waiting since I moved out 05/16/25 (yes they have 21 days in CA). All the "corporate" or "regional" office phone numbers are recordings that end the call regardless of the selection made. I don't understand how they are still in business with the terrible experience everyone has. I'm starting to think this is all a stage since no one above a property manager can be reached. I have worked with several property management companies and this one is by far the single WORST COMPANY I've ever come across.

I am posting this factual account to protect future tenants and exercise my right to report on a matter of public safety. On August 20, 2025, the Las Vegas Justice Court ruled in my favor against Citron Apartments and Russell Mesa Fee Owner LLC in Case Number 25A000982 after finding the unit uninhabitable due to hazardous mold that endangered the health of my 14-year-old son. Upon moving into the unit on March 31, 2025, I discovered visible mold behind the master bathroom toilet and documented it on my signed check-in sheet on the very first day. I sent a formal notice to management on April 11, 2025, warning that I would hire experts if they did not act, but they dismissed my concerns during an inspection on April 3 and failed to resolve the issue. I subsequently hired Merry Maids, whose assessment identified prior water damage as the likely cause of the mold, and MI&T Environmental, whose professional lab results confirmed hazardous concentrations of Chaetomium and Penicillium/Aspergillus. These are recognized as some of the deadliest molds to humans, and testing showed nearly 1,400 CFU/m3 in the unit. A judge reviewed this evidence and awarded me a judgment for damages. Despite this judicial order, the property is managed by Greystar and has refused to pay the judgment while actively reporting a debt of 3,388 dollars to credit bureaus. As of January 13, 2026, they verified this debt to TransUnion despite having a copy of the court order, which has forced me to file a formal Identity Theft and Fraudulent Reporting report with the FTC. Under Nevada NRS 41.660, I am protected in sharing this information as a matter of public interest and I have the physical evidence for everything stated above.

I've been a disabled tenant at Alexan NoHo West for almost 10 months, and this has been one of the most exhausting experiences of my life. I have a spinal cord injury, neurological symptoms, fatigue and anxiety, and I rely on a service dog. I originally lived in a different apartment here that I chose based on the building's map, which showed an elevator near my door. After I moved in, I discovered that elevator does not exist; staff even joked internally about the "phantom elevator." In reality I had to walk a much longer, more painful route than I was led to believe, and it took months of delay and back-and-forth before Greystar finally agreed to transfer me. That transfer, plus removing carpet and installing hardwood because of my disability, only happened after I filed complaints and even a State Bar complaint about Greystar's outside lawyer, who had tried to force me, a physically disabled tenant, to communicate with her only via USPS mail instead of email. They paid for movers and even paid to change the floors as part of that accommodation, which shows they know how to make physical changes for my disability when they want to, yet they still refuse to fix the balcony problem that only affects the disabled tenant they moved into this apartment. Greystar designated my current apartment as my ADA/FEHA "accommodation unit." It turns out they put me in the only unit with a balcony in the entire 644-unit building with no structural cover, directly under the skydeck. The original building renderings even showed a unit above that would have given me a covered patio; that unit was removed during construction, leaving my "accommodation" unit with a unique design defect that floods and becomes unsafe and unsanitary in storms in a way no other balcony does. Every other resident with a balcony has some form of cover; the one person who does not is the disabled tenant in the ADA unit. The balcony turf and tray are my service dog's relief area for days when I cannot walk long distances due to my spinal cord injury. After multiple recent storms, the turf and concrete slab became completely waterlogged with standing urine and stormwater, and there is no drain or spigot. Because of my spinal cord injury and a prior back injury from trying to clean it with a shop vac, I physically cannot lift and dispose of a soaked pad or scrub and sanitize the balcony myself. I submitted a detailed work order asking for help. Management eventually told me that maintenance would not assist me in my ADA unit "because of the legal situation" and suggested my partner should do the heavy cleaning instead. This is the same building where staff were previously sent to clean the balcony below me when runoff from my balcony leaked onto that non-disabled neighbor's patio. Every time I have tried to raise disability-related needs, instead of having an ADA coordinator or management sit down with me to talk through options, my requests get routed to an external law firm. I get long, adversarial legal letters in the mail instead of a real interactive process. There has never been an ADA coordinator who has actually helped me; there has been no meaningful back-and-forth, only delays, denials, and "talk to our lawyer." At this point I have had to file fair-housing and disability complaints with state and local agencies, including the California Civil Rights Department, LA City Housing/Code Enforcement, and LA County Environmental Health, just to try to get a safe and sanitary living situation in the unit that was supposed to accommodate my disabilities. My emails show that state and federal civil-rights agencies, including the U.S. Department of Justice, are actively reviewing what has happened here. It is incredibly demoralizing to feel that, as a disabled tenant, asserting my ADA/FEHA rights has resulted in worse treatment than a non-disabled neighbor would receive, and that my "accommodation" unit is the one with the design defect, the only uncovered balcony, and the least help. If you are disabled or rely on a service animal, I would be very cautious about moving into this property or any Greystar-managed community unless and until they show they are willing to actually work with disabled residents, not just route every accommodation request through an outside law firm and hope we go away. My experience has been 10 months of trying to make this livable and being treated like a legal problem instead of a person.

I am extremely dissatisfied with my experience renting from Greystar. While their properties may look appealing on the surface, the actual resident experience has been frustrating and disappointing. Communication is consistently lacking—emails and calls often go unanswered, and follow-through on concerns is minimal at best. Issues are acknowledged but rarely resolved, leaving residents feeling ignored and undervalued. For a company of Greystar’s size and reputation, this level of disregard is unacceptable. The overall experience has made it clear that once a lease is signed, resident concerns are no longer a priority. This has significantly impacted my quality of life and trust in Greystar as a management company. Based on my experience, I would not recommend renting from Greystar and would strongly encourage prospective renters to thoroughly research and proceed with caution.

Drama and confident information is spread immediately.. junk

My experience with a Greystar-managed property has been consistently disappointing, and I believe it reflects larger issues within the company’s management approach. I’m currently a resident at a Greystar property in Hammond, Louisiana, and what I’ve experienced goes beyond one location — it shows problems with communication, responsiveness, and follow-through that seem to stem from corporate procedures, not just onsite staff. Safety issues, such as a non-functional front gate, went unaddressed for months, leaving the property open and unsecured. Each time I asked for updates, I received vague responses, shifting explanations, or no timeline at all. When I finally filed written complaints and referenced Louisiana Residential Tenant Laws, repairs suddenly became a priority. That made it clear the capability to address these issues existed all along — it simply wasn’t acted on until pressure was applied. Maintenance communication has been equally inconsistent. I’ve experienced long delays, minimal updates, and instances where concerns seemed to disappear unless I followed up repeatedly. No resident should have to escalate issues or cite state statutes to receive basic safety and habitability standards. What I find most concerning is the lack of transparency and proactivity. Greystar is a large, well-funded company, yet the resident experience often feels like the burden is on tenants to monitor, request, remind, and escalate — instead of management taking ownership and communicating clearly. I’m posting this review in hopes that Greystar reevaluates its communication systems, accountability processes, and attention to resident safety. The quality of the apartments themselves is not the issue — it’s the management structure and the way concerns are handled. Residents deserve timely responses, clear communication, and a management company that acts before problems escalate, not after.

My experience with Greystar — specifically the River North property management team — has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would. Over the span of one month, we received multiple baseless and completely false notices taped to our door. On September 4th, they falsely claimed we owed $331.50 for renters insurance and a late fee — despite the fact that our insurance was on file and our rent was paid on time. Their “pay or vacate” demand was nothing more than intimidation backed by misinformation. Then, on September 23rd, we received a second false notice accusing us of failing to clean up after our pet. This was categorically untrue. At the bottom of this notice, in bold print, they explicitly stated that failure to “remedy within seven days” would result in lease termination and mandatory vacancy. So we did exactly what they demanded: we vacated the apartment within the seven-day timeframe. And then — unbelievably — on October 6th, Greystar attempted to charge us $5,511.50 for “abruptly ending the lease.” This is despite the fact that their own notice threatened termination and demanded that we leave. It is impossible to “abruptly break” a lease that the management explicitly terminated in writing. This tactic is predatory, coercive, and absolutely unacceptable. On top of all this, the unit itself was a disaster. The apartment was unclean on move-in, in violation of Florida Statute 83.51(1), which requires landlords to provide a safe and habitable living space. We dealt with a roach infestation, a non-functional refrigerator, and a broken microwave, all of which required replacement. This is the result of negligence, not “wear and tear.” Add to that the unsafe environment — including residents pulling on our patrol car door handle and repeatedly photographing our Tesla — and it became clear that Greystar had absolutely no control or concern for tenant safety or comfort. Between the false notices, the unsafe and unsanitary conditions, and the fabricated $5,511.50 bill after they themselves forced us out, this has been the most unprofessional and distressing rental experience we have ever dealt with. I am calling on Greystar to: Formally retract all false notices, Remove the fabricated $5,511.50 charge, Acknowledge their own written termination of the lease, And take responsibility for the condition of the unit they placed us in. To anyone considering renting from a Greystar-managed property: be extremely careful. Document everything. And know your rights. This experience was unacceptable, avoidable, and entirely caused by their mismanagement.

Following is the letter written to Greystar...which explains far better than I can summarize, why I am in fear of my life, due to Greystar's retaliation. Hello Mr. Lemper, I have just been notified by my mover(s) that agent(s) of your managed property have accosted and verbally assaulted my mover(s) apparently in an attempt to gain reactions to justify false allegations of some alleged incident involving the moving vehicle. Fortunately for me, the movers were intelligent enough to take live footage of the vehicle, which clearly indicates, there is no such damage, which there would have been some evidence of such had the mover hit anything. As I understand it, apparently agent(s) of Greystar’s property along with onlookers staged a scene to provoke reactions. There was no reaction or action by the mover(s) other than their continued work and recording of the scene. In the recording that I heard, the Greystar agent says, “He doesn’t look like a resident here so if not I’d like to get him trespassed as well.” That statement is clearly discriminating, to imply that the Greystar agent is able by sight to identify every resident of said, property; further, to trespass any mover, aide, or otherwise in effect blockade my supportive staff, which is yet another Federal offense, and offense(s), is clearly bias since said agent obviously cannot and does not accost every moving vehicle and or its agent(s). Clearly, this constitutes retaliation by Greystar in Greystar’s attempt to not allow me to move my things from said storage, related to the pretense of a Storage Unit Audit, in which I identified my garage number to Greystar. It also further supports my allegations to the Department of Justice that the alleged Storage Audit, was designed and implemented to target me, as retaliation. Evidence is still incoming. Not only will I be updating the Department of Justice about this recent harassment, I will also encourage the movers to do the same. Further, In response to Greystar’s action on November 6, 2025, at 4:04 PM EST and previous , via email sent to Greystar on: November 8, 2025 at 8:00:02 PM EST... Greystar was duly notified of my intent to move-out, and active move-out; subsequently, Greystar does not have permission to enter my dwelling, until either (after) I have notified Greystar of my complete move-out, and or unless Greystar obtains a Court Order to enter, unless in the event of an active emergency, such as an active flood or fire and there is neither. A Fire Inspection does not fall under the category of an active emergency; therefore, any attempt by Greystar to forcibly enter my dwelling is unlawful, subsequently, I will take all legal actions available to me, which as I understand it, via the appropriate Federal agencies are unlimited to Greystar being charged with criminal trespassing, breaking and entering, retaliation, physical harm to an ADA protected citizen, etcetera. Witness my Digital Hand, ************************************ Obviously I cannot stay, and Greystar's unlawful practices are preventing me from leaving; subsequently, literally, I am in fear of my life and for the safety of my supportive staff, mover(s), etcetera. If Greystar succeeds in taking my life or actively causing my death, this and every preceding email evidencing itself, and their related evidence, I hope will serve to ensure justice. Clearly—I DO NOT RECOMMEND GREYSTAR