They installed cheap off-the-shelf doors instead of the custom-ordered ones I chose. Do not take any chances.
I hired this company to replace two exterior doors on my house. After signing a contract and paying the deposit in July, it was agreed and confirmed in writing that the estimate reflected the purchase of two doors which had a combined retail price of $2200 and would be ordered to custom specifications. I was informed that the installation would be carried out as soon as the materials were available. I received an email on Monday (November 4th) that the materials were ready and the installation would be carried out on Wednesday (November 6th). The work crew arrived on the 6th, removed my old doors, and began ripping out the frames. The supervisor or foreman person (not sure what they call it) told me he would be right back because he had to go pick up the doors. I believed that these doors he was referring to were the ones that were supposed to have been custom ordered, but once I saw them, I realized they were not the right ones. I called the office, and "B." (the manager/individual who signed the contract with me and confirmed that I would be receiving the doors I chose) soon arrived at the site and started giving me excuses about how they discussed this amongst themselves and decided I would be better off with these cheaper doors, etc. I told them to put back one of my original doors, board up the other opening with plywood, and come back with the correct doors. "B." said they couldn't do that because reasons. At this point it was obvious to me that they never ordered the custom doors I chose and made a conscious decision to deceive me in the hopes that I wouldn't notice until the job was completed, if ever. I knew they were trying to get me to "agree" to accept the cheaper doors and that this put me in a compromised position. "B." tried to corner me by asking for my consent and "approval" of the lower-quality products, and I told him that I no longer trusted him or believed anything he said, and that I did not accept these doors. Nevertheless, the holes in the house had to be closed somehow, and the only way they were willing to do that was by using the doors they had provided. They didn't even bother to paint one of the doors that needed it like the contract said they would, but it probably doesn't matter at this point because that door does not meet my needs for energy efficiency and security and will need to be replaced (in fact, both of these doors will need to be replaced, but the second one is a sliding door and didn't need to be painted). Furthermore, these are not appropriate exterior doors for New England winter weather. These are *not* Energy Star qualified, and the ones I chose *are* ES qualified. I almost forgot to mention the following: This company did not secure a building permit before starting the demolition, and right in the middle of everything, the city building inspector showed up and asked to see the permit. Since they didn't have one, the building inspector stopped the work and made them go downtown and get the permit. So not only is this company actively trying to scam hard-working, ordinary people in the community, they also don't even have their act together enough to know they need to secure a permit BEFORE they start the job. Anyway, this company is now demanding that I pay the entire original balance on the contract, which was based on the higher price of the doors I chose (the doors they ended up installing retailed for less than $900 for both of them, while the ones I chose retailed for approximately $2200 for both), and threatening to put a lien on my house and to sic their collection agencies on me if I don't pay them the entire balance because I supposedly "unequivocally agreed" to the el-cheapo doors by "allowing" them to be installed (as if *I* am the one trying to stiff *them*). I want other local homeowners to be aware of the dishonest and unethical business practices that Greater Boston Roofing uses so they can make a better choice than I did when it comes to choosing a contractor for their home improvement projects. AMA.
By Michele A.