Smiling faces
Always a friendly, professional and prompt staff.
By Anthony M.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 487 reviews with 5 stars · Clear filters
Always a friendly, professional and prompt staff.
By Anthony M.
The customer service is Great. Fast , fair and friendly.
By customer
Response from Great Basin Federal Credit Union· Mar 4, 2024
Thanks so much for taking the time to leave this review! We are deeply committed to providing fast, fair, and friendly service, so we are stoked this was your experience. Thank you for your membership!
Customer service has been fantastic.
By customer
Response from Great Basin Federal Credit Union· Feb 26, 2024
Thanks for taking the time to leave your review. We appreciate your membership, and look forward to providing you with fantastic service far into the future! Thank you.
The process of opening an account was surprisingly simple and fast.
By customer
Response from Great Basin Federal Credit Union· Feb 26, 2024
Thank you for taking the time to leave this review! "Simple" is big deal to us, so I'm stoked you found it to be that way! Hopefully we can keep surprising you with exceptional experiences for many more years to come. Thanks for the opportunity and for your membership.
Very friendly and welcoming 🙏 very professional
By Chris joh S.
Response from Great Basin Federal Credit Union· Feb 20, 2024
Thank you for taking the time to post this kind review and let us know you're pleased with our amazing team. That could not make us happier! Thank you for choosing Great Basin. :)
Love a local credit union, especially one that provides friendly service, educational programs, and a variety of accounts that meet my family’s financial needs.
By customer
Response from Great Basin Federal Credit Union· Feb 13, 2024
Thank you so much for taking the time to leave such a lovely review. We are grateful for you and your family's membership. Thanks for choosing Great Basin FCU!
I love this credit union had them for over 10 years and never had any problems . Always costumer service is a priority thank you
By customer
Response from Great Basin Federal Credit Union· Apr 16, 2024
Gosh, thanks for taking the time to leave your review. We appreciate your loyalty all these years!
Everytime I go to the bank I m greeted with helpful friendly tellers. The girls are the best. I so glad I choose your credit union.
By customer
Response from Great Basin Federal Credit Union· Apr 16, 2024
Thank you! We are glad you chose us too!